Sarah Stone
Stony Plain,Alberta
Summary
Highly organized individual with a strong work ethic, and time management skills. Consistently works independently and with team members, problem solver. Proficient in Microsoft Excel and Office 365.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
North Central Co-op
05.2020 - Current
- Created procedures through the use of online software. (Excel and Word)
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Completed Quotes per customer request. Including lumber, building materials, kitchen and bath products, and small structures.
- Interviewing and training new team members to the company standard.
Front End Associate
Dairy Queen Grill & Chill
03.2019 - 05.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed customers orders with extreme accuracy.
- Welcomed and engaged customers, offering assistance with recommending product and answering questions.
- Worked flexible schedule and extra shifts to meet business needs.
- Completing maintenance on equipment throughout location.
Education
Bachelor of Management - Management
Athabasca University
Athabasca, AB06.2025
High School Diploma -
Memorial Composite High School
Stony Plain, AB06.2020
Skills
- Demonstrates time management, multitasking, computer and organizational skills
- Able to remain calm and patient in escalated situations
- Proficient in Excel and Word programs
- Honest, trustworthy and able to work with minimal supervision
- Experience in team development and performance evaluations
- Team leadership and management skills
Languages
English
Full Professional
Timeline
Customer Service Supervisor
North Central Co-op
05.2020 - Current
Front End Associate
Dairy Queen Grill & Chill
03.2019 - 05.2020
Bachelor of Management - Management
Athabasca University
High School Diploma -
Memorial Composite High School
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