Sarah Stevenson
Hillside Tennis Club
Montreal
8
years of professional experience
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Server
1 Year 3 Months- Delivered food and beverages to customers, ensuring satisfaction and timely service
- Serving poolside
- Fine dining setup, service, and take down
- Opened establishment daily, coordinating setup for smooth operations
- Welcomed customers with a friendly demeanor
- Barista duties- using an espresso machine, foaming milk etc.
- Handled phone inquiries promptly, providing assistance and information to customers
Server, Hostess, Dishwasher
7 Years 2 Months- Customer service
- Executed cleaning duties to ensure a sanitary environment for customers and staff
- Deep understanding of menu items
- Bussing & setting tables
- Performed cleaning duties to maintain a sanitary environment
- Delivered serving support to customers during peak hours, enhancing the dining experience
- Utilized deep understanding of menu items to assist customers with informed choices
- Booking appointments over the phone
Customer Consultant
1 Year 5 Months- Consulted clients to identify needs and recommend suitable products
- Encouraged additional purchases to maximize sales opportunities
- Operated POS system to efficiently process transactions and manage inventory
- Managed cash transactions at the register
- Preparing online pick-up orders
- Learning and understanding the available products for sale
- Answering the phone
- 2022, September
Server
8 Months- Took orders and communicated them to kitchen staff, ensuring timely and accurate meal preparation
- Delivered food to residents in dining area
- Assessed special dietary requirements and complied with residents' needs to enhance dining experience
- Cleared and cleaned tables after meals in dining section
- Prepping food
- The setup and takedown of dining sections
- Working alongside certified care-aids
- Delivered exceptional service in hospitality setting at Marquise, fostering a welcoming atmosphere for residents
Cast Leader
4 Months- Led team in achieving operational goals, fostering collaboration and accountability
- Coordinated orientation and training sessions for new hires to ensure smooth onboarding
- Provided exceptional guest service
- Resolved guest issues promptly to enhance overall experience and satisfaction
- Deep understanding and knowledge of POS computer systems
- Opened and closed the concession and floor.
- Nightly Inventory, supervision of product
Cast Member
1 Year 9 Months- Provided exceptional guest service
- Assisted guests with disabilities to enhance their overall experience
- Opened and closed concession and floor operations to maintain smooth service flow
- Processed cash transactions with precision to ensure accurate financial reporting
- Operated POS system for transactions
Education
Bachelor of Music - Music Performance
Skills
Guest service skills
Barista
Basic Mixology
Foodsafe Level 1 certified
Cash handling
Ability to problem-solve
Effective communication
Active listening
Bilingual communication
Team player
Guest engagement
Accomplishments
- Supervised team of close to 20 staff members.
Languages
English
Native or Bilingual
French
Professional Working
Interests
Music- singing in my own + multiple bands. Including leading these bands
organizing concerts
promoting
hiring
and engaging with different audiences.
Timeline
Server
Hillside Tennis Club
04.2025 - CurrentRead More
Customer Consultant
The Body Shop
11.2021 - 04.2023Read More
Server
Berwick on the Lake
11.2021 - 07.2022Read More
Cast Leader
Cineplex
07.2021 - 11.2021Read More
Cast Member
Cineplex
10.2019 - 07.2021Read More
Server, Hostess, Dishwasher
Calico Cat Teahouse Restaurant
10.2018 - 12.2025Read More
McGill University
Bachelor of Music from Music Performance
Read More