Sarah Stevens
Morell,PE
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts & Service Manager
PEI Home & RV Centre
Charlottetown, Prince Edward Island
05.2025 - Current
- Managed daily operations and coordinated service team activities.
- Trained staff on service protocols and company policies effectively.
- Assisted in resolving customer complaints and issues promptly.
- Managed inventory levels to ensure availability of parts for customers.
- Coordinated with suppliers to order and receive necessary parts efficiently.
- Organized storage areas to maintain accessibility and optimize space usage.
- Processed incoming shipments and verified accuracy against packing lists.
- Conducted routine inspections of stock to identify discrepancies or shortages.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with other departments to streamline service processes.
- Conducted regular team meetings to discuss performance and strategies.
- Maintained accurate records of customer interactions and feedback efficiently.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
Service Manager
Kings County Chrysler
Montague, Prince Edward Island
05.2023 - 10.2024
- Managed daily operations and coordinated service team activities.
- Led customer service initiatives to enhance client satisfaction levels.
- Trained staff on service protocols and company policies effectively.
- Assisted in resolving customer complaints and issues promptly.
- Monitored service quality and ensured adherence to company standards.
- Collaborated with other departments to streamline service processes.
- Conducted regular team meetings to discuss performance and strategies.
- Maintained accurate records of customer interactions and feedback efficiently.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Advisor
Experience Hyundai
Charlottetown, Prince Edward Island
11.2021 - 05.2023
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled appointments and coordinated service workflows for efficiency.
- Communicated with technicians to relay customer concerns and service needs.
- Provided information on service plans, warranties, and promotions to customers.
- Maintained accurate records of customer interactions and service history.
- Ensured a clean and welcoming environment in the service area for customers.
- Followed up with customers post-service to gather feedback on their experience.
- Collaborated with the sales team to identify potential upsell opportunities during visits.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Security Officer
Collingwood General & Marine Hospital
Collingwood, Ontario
02.2019 - 10.2021
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify potential security threats and vulnerabilities.
- Responded promptly to emergency situations, coordinating with law enforcement as needed.
- Managed access control systems to restrict entry to authorized personnel only.
- Prepared detailed reports on incidents, maintaining accurate documentation for review.
- Collaborated with hospital staff to enhance safety measures and address concerns.
- Assisted in resolving conflicts between patients or visitors.
- Conducted rounds of hospital premises to ensure safety and security measures were being met.
- Performed routine patrols throughout the facility grounds or parking lots.
- Enforced hospital regulations regarding visitors, personnel, and vehicles.
- Documented all security incidents in an incident report form.
- Managed access control systems including CCTV surveillance cameras.
- Participated in drills designed to test preparedness for various emergency scenarios.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Maintained high levels of alertness throughout shifts.
Security Officer
911 Lockdown Security
Owen Sound, Ontario
09.2015 - 10.2021
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing immediate assistance and support.
- Collaborated with law enforcement during emergency situations and investigations.
- Prepared detailed reports on incidents, activities, and security observations.
- Trained new staff on security protocols and emergency response procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
Education
Diploma - Police Foundations
Georgian College
Owen Sound, ON05-2015
Skills
- Inventory management
- Customer relationship management
- Service quality assurance
- Parts ordering
- Staff training
- Team coordination
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Automotive industry
- Service operations
- Employee evaluation
- Warranty administration
- Customer service
- Scheduling and coordinating
- Professionalism
- Positive attitude
- Good judgment
- Reliability
Accomplishments
- Police Services Award
Certification
- First Aid/CPR
- Mental Health
- Crisis Intervention
- Magna Carta
Languages
English
Professional
References
References available upon request.
Timeline
Parts & Service Manager
PEI Home & RV Centre
05.2025 - Current
Service Manager
Kings County Chrysler
05.2023 - 10.2024
Service Advisor
Experience Hyundai
11.2021 - 05.2023
Security Officer
Collingwood General & Marine Hospital
02.2019 - 10.2021
Security Officer
911 Lockdown Security
09.2015 - 10.2021
Diploma - Police Foundations
Georgian College
Similar Profiles
Patrick SmithPatrick Smith
Finance Manager at Pine Acres RV PEIFinance Manager at Pine Acres RV PEI
Tammy RaynerTammy Rayner
Military Family Program Coordinator/Acting ED at PEI Military Family Resource CentreMilitary Family Program Coordinator/Acting ED at PEI Military Family Resource Centre
Tammy RaynerTammy Rayner
Military Family Program Coordinator at PEI Military Family Resource CentreMilitary Family Program Coordinator at PEI Military Family Resource Centre
Victoria MarshallVictoria Marshall
Unit 2 Medical/Surgical Registered Nurse at Queen Elizabeth HospitalUnit 2 Medical/Surgical Registered Nurse at Queen Elizabeth Hospital
Emma GermainEmma Germain
Bartender/Server at Earls Kitchen And BarBartender/Server at Earls Kitchen And Bar