Sarah Stanhope
Timberlea,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Educational Program Assistant
Halifax Regional Center Of Education
11.2016 - Current
- Implement behavior plans with care and compassion while helping students develop skills to be as independent as possible.
- Support students throughout their school day who have behavioral, complex needs and/or disabilities
- Manage highly complex information and sensitive situations involving exposure to distressing, traumatic, and emotional material and challenging behaviors.
- Incorporate interactive learning activities and multimedia resources into daily lesson plans that fit the student's needs and individualized plans
- Contribute to developing more effective educational programs by providing feedback and suggestions to administrators.
- Assist in improving student performance by implementing targeted interventions for struggling learners.
- Promote a positive learning environment by establishing clear expectations and maintaining open communication with students.
- Evaluate student progress through ongoing assessments, identifying areas for improvement and adjusting instructional strategies accordingly.
- Participated in professional development opportunities to stay current on best practices within the field of education.
- Maintained accurate records of student attendance, academic progress, and behavioral incidents in accordance with school policies.
- Assisted teachers in creating an inclusive classroom environment where diverse perspectives were valued and respected.
- Completed daily logs for management review.
- Intervene in crisis situations with both restrictive and non restrictive interventions.
Financial Customer Service Representative
CIBC
11.2008 - 11.2013
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Streamlined account management for improved client experiences and increased retention rates.
- Assisted clients with investment decisions, leading to higher portfolio returns and customer satisfaction.
- Collaborated with colleagues to develop new strategies for optimizing customer service solutions in the finance sector.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Exceeded performance metrics consistently by delivering exceptional financial services support to clients.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
- Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.
Education
Bachelor"s Degree - Child, Youth And Family Studies
Mount Saint Vincent University
Halifax, NS04.2026
Skills
- Team Collaboration
- Organizational Skills
- Individualized Instruction
- Multicultural Awareness
- Creative Problem Solving
- Curriculum Development
- Learning Disabilities
- Behavior Management
- Student Assessment
- Conflict Resolution
- Program Evaluation
- Lesson Planning
- Time Management
- Special Education
- Records Management
- Materials Distribution
- Strong Problem Solver
- Professional and Mature
Languages
English
Full Professional
Certification
Level C First Aide and CPR
NVCI - Nonviolent Crisis Intervention training
Diabetes Training
Assistive Technology
Seizure Training
Tube Feeding
Body Mechanics
Trauma Training
WHMIS
Timeline
Educational Program Assistant
Halifax Regional Center Of Education
11.2016 - Current
Financial Customer Service Representative
CIBC
11.2008 - 11.2013
Bachelor"s Degree - Child, Youth And Family Studies
Mount Saint Vincent University
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