Sarah Sounak
Lynden ,ON
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Medical Office Manager
Turner Family Medical
Dundas, ON
04.2018 - 11.2019
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Oversaw accounting, budgeting, and financial reporting.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Completed bi-weekly payroll for 4-5 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Medical Assistant/Lab Tech/Nursing
Turner Family Medical
Dundas, ON
06.2008 - 11.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed medical, ministry, employment and insurance forms.
Education
OMA Billing And EMR Seminars And Conferences
Toronto, ON2018
Medical Laboratory Assistant
Career Canada
Hamilton, ON2007
RPN
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON2006
General Arts And Sciences Pre-Health
Mohawk College of Applied Arts And Technology
Hamilton, ON2005
Skills
- Strong Work Ethic
- Effective Multitasking
- Professional telephone etiquette
- Attention to Detail
- EMR Software
- Critical Thinking
- Organizational Skills Development
- Data Entry
- Microsoft Office
- Analytical Thinking
- Administrative background
- Active Listening
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication in person/phone/written
- Organizational Skills
- Bill Payment and Recordkeeping
- Proactive and Self-Motivated
- Customer Relations
- Precision and Accuracy
- Task Prioritization
- Handling Confidential Materials
- Record preparation
- Accounting Principles
- Payroll
- Bookkeeping
- Regulatory Compliance
- Document Management
- Document analysis
- Reporting skills
- Documentation skills
- Customer Service
Languages
English
Full Professional
Timeline
Medical Office Manager
Turner Family Medical
04.2018 - 11.2019
Medical Assistant/Lab Tech/Nursing
Turner Family Medical
06.2008 - 11.2019
OMA Billing And EMR Seminars And Conferences
Medical Laboratory Assistant
Career Canada
RPN
Conestoga College Institute of Technology And Advanced Learning
General Arts And Sciences Pre-Health
Mohawk College of Applied Arts And Technology