Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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SARAH SOUMA

Toronto,Canada

Summary

Energetic and dedicated retail professional with 6 years of progressive experience in high-volume, customer-facing environments. Proven ability to drive sales, maintain visual merchandising standards, and provide exceptional service. Strong communicator and team player known for problem-solving, adaptability, and a positive attitude.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

IKEA Canada
05.2024 - 06.2025
  • Delivered outstanding service in furniture, home décor, and self-serve warehouse areas.
  • Assisted customers with space planning and product selection based on their needs and budget.
  • Maintained clean, organized showrooms and followed merchandising guidelines.
  • Participated in regular stock counts and ensured products were accurately labeled and displayed.
  • Handled cash transactions efficiently while adhering to company policies, ensuring accuracy in financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote merchandise.
  • Built customer relationships to encourage repeat business.

Retail Associate

Home Depot
05.2022 - 03.2024
  • Provided expert guidance in hardware, tools, and seasonal departments.
  • Managed POS transactions, returns, and exchanges with speed and accuracy.
  • Handled customer inquiries and complaints professionally and efficiently.
  • Supported inventory restocking and safety compliance on the sales floor.

Customer Service Representative

TK Home
05.2019 - 04.2022
  • Delivered personalized service and built rapport with repeat customers.
  • Promoted store promotions and upsold home accessories and furniture sets.
  • Processed orders, returns, and exchanges with excellent attention to detail.
  • Maintained clean displays and collaborated with team to hit sales targets.

Customer Service Cashier

Tim Hortons
03.2017 - 02.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions..
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

ILC

Skills

  • Customer Relationship Management
  • Point of Sale (POS) Operations
  • Inventory Management
  • Product Knowledge & Recommendations
  • Visual Merchandising
  • Conflict Resolution
  • Team Collaboration
  • Multitasking in Fast-Paced Settings
  • Time management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Money handling
  • Cash handling
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Sales expertise
  • Store opening and closing
  • Conflict resolution
  • Client service

LANGUAGES

Hindi (Full Professional)
Full Professional
Persian (Full Professional)
Full Professional
English (Full Professional)
Full Professional

Timeline

Sales Associate

IKEA Canada
05.2024 - 06.2025

Retail Associate

Home Depot
05.2022 - 03.2024

Customer Service Representative

TK Home
05.2019 - 04.2022

Customer Service Cashier

Tim Hortons
03.2017 - 02.2019

High School Diploma -

ILC

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SARAH SOUMA