Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Sotto

Niagara Falls

Summary

Experienced in office management and administration, Productive, dependable worker, team player, and fast learner.

Overview

3
3
years of professional experience

Work History

Rooms Controller

Sheraton Fallsview
05.2023 - 11.2024
  • Collaborate with other departments on initiatives to enhance overall guest experience.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Front Desk Receptionist

Sheraton Fallsview
05.2022 - 05.2023
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.

Education

Diploma - Office Administration - Health Services

Niagara College
Niagara-on-the-Lake, ON
04-2025

Skills

  • Administrative skills
  • Excellent oral and written communication
  • Knowledge of Medical Terminology
  • Multi-line phone systems
  • Time management
  • Organizational skills

Timeline

Rooms Controller

Sheraton Fallsview
05.2023 - 11.2024

Front Desk Receptionist

Sheraton Fallsview
05.2022 - 05.2023

Diploma - Office Administration - Health Services

Niagara College

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Sarah Sotto