Sarah Sotto
Niagara Falls
Summary
Experienced in office management and administration, Productive, dependable worker, team player, and fast learner.
Overview
3
3
years of professional experience
Work History
Rooms Controller
Sheraton Fallsview
05.2023 - 11.2024
- Collaborate with other departments on initiatives to enhance overall guest experience.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Desk Receptionist
Sheraton Fallsview
05.2022 - 05.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
Education
Diploma - Office Administration - Health Services
Niagara College
Niagara-on-the-Lake, ON04-2025
Skills
- Administrative skills
- Excellent oral and written communication
- Knowledge of Medical Terminology
- Multi-line phone systems
- Time management
- Organizational skills
Timeline
Rooms Controller
Sheraton Fallsview
05.2023 - 11.2024
Front Desk Receptionist
Sheraton Fallsview
05.2022 - 05.2023
Diploma - Office Administration - Health Services
Niagara College