Sarah Sosa
Manteca
Summary
Multitasking professional offering exemplary communication skills from years of interacting with callers, law enforcement and officials. Determined Communications Dispatcher encompassing the expertise to ask the appropriate questions to properly dispatch public safety personnel to different locations.
Overview
9
9
years of professional experience
Work History
Communications Dispatcher
Fremont Police Department
Fremont
08.2020 - Current
- Answered emergency and non-emergency calls.
- Coordinated responses between police units and dispatchers effectively.
- Maintained accurate records of calls and assigned incidents in the system.
- Utilized a computer-aided dispatch system to enter calls from citizens to be dispatched.
- Strong knowledge of the the 10 code system
- Performed some records tasks using the CLETS system, with an updated CLETS certification.
- Managed high-stress situations with calmness and professionalism during emergencies.
Park Aide
Carnegie State Park
12.2017 - 08.2019
- Responsibilities include greeting customers, using a cash register, answering questions, explaining the park and directions, and keeping the kiosk and ranger station clean at all times.
- I was also responsible for learning how to use and drive motorized vehicles safely.
Sales Associate
Charlotte Russe
10.2017 - 01.2018
- Responsibilities include greeting customers, using a cash register, assisting customers in finding merchandise, and keeping the store clean.
- I was also responsible for organizing the store and the clothing, as well as the back merchandise of the store.
Porter
Tracy Toyota Dealership
05.2017 - 10.2017
- Responsibilities include greeting customers, organizing order of service, driving cars to service area as well as pulling them up for customers after service has been performed.
Team Member
Bagel Street Cafe
08.2016 - 08.2017
- Responsibilities include greeting customers, taking and completing customer orders, utilizing the cash register, and keeping a clean work environment.
Education
Bachelor of Science - Criminal Justice and Forensics
Holy Names University
Oakland, CA05-2020
AA Degree - Administration of Justice
Modesto Junior College
Modesto, CA01.2018
High School Diploma - Ag/Science Academy
Tracy High School
Tracy, CA05.2016
Skills
- Radio communications
- Dispatch software
- Positive communication skills
- Assertiveness
- Emergency response coordination
- Time management
- Multitasking and organization
- Team collaboration
Volunteer Experience
Tracy Police Explorers, 06/2015, 09/2017, Participated in bi-weekly meetings practicing police scenarios, Completed at least 16 hours a month of community service, Competed in yearly Explorer competition
Timeline
Communications Dispatcher
Fremont Police Department
08.2020 - Current
Park Aide
Carnegie State Park
12.2017 - 08.2019
Sales Associate
Charlotte Russe
10.2017 - 01.2018
Porter
Tracy Toyota Dealership
05.2017 - 10.2017
Team Member
Bagel Street Cafe
08.2016 - 08.2017
Bachelor of Science - Criminal Justice and Forensics
Holy Names University
AA Degree - Administration of Justice
Modesto Junior College
High School Diploma - Ag/Science Academy
Tracy High School