Sarah Sherman
Fosterville, New Brunswick
Summary
Dedicated professional specializing in continuous improvement for trauma recovery, adept at collaborating with Indigenous communities to address systemic racism and implement the 94 Calls to Action from the Truth and Reconciliation Commission. Demonstrated expertise in trauma-informed practices significantly enhances client well-being and access to essential social services, advocating for clients’ rights and achieving positive outcomes in challenging environments. Highly skilled in assessing individual needs, designing customized intervention plans, and leading cross-functional teams for effective project management. Committed to optimizing client support within program guidelines. Based in rural New Brunswick or can work in urban area of Fredericton, NB. Located near several First Nations communities.
Overview
37
37
years of professional experience
Work History
Project Coordinator
NB Lung
Fredericton, New Brunswick
02.2023 - Current
- Participated in organizing various activities similar to the EV Ambassador position.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Liaised between departments, vendors and clients to monitor project expenses.
- Conferred with project personnel to identify and resolve problems.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Conveyed organizational stance in diverse forums such as meetings and conferences.
CEO/Founder
We're Here For You Canada
New Brunswick
12.2021 - Current
- Delivered resources addressing gaps in current health care using culturally responsive and trauma-informed methods.
- Specialized in social services addressing gender-based and intimate partner violence.
- Frequently create and deliver presentations on relevant subjects.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Executed on-time, under-budget project management to adhere to project road map.
- Represented the organization at conferences, events, and networking activities as needed.
- Established policies and procedures that promoted an ethical work environment.
- Optimized supply chain to reduce materials costs and improve distribution.
- Worked with cross-functional teams to achieve goals.
Various Positions: Poll Supervisor, Machine Tabulator, Voter Registration Officer
Elections Canada and Elections New Brunswick
North Lake, NB
01.2013 - 10.2024
- Coordinated travel logistics, managed staff and set up polls with adherence to provincial/federal regulations.
- Proficient in handling responsibilities in every polling section.
- Compiled and documented election outcomes.
- Secured election materials to uphold integrity.
- Participated in various levels of electoral processes.
- Ensured seamless coordination among departments for efficient registration processes.
Customer Experience Specialist
Tru-Earth
Remote New Brunswick
01.2023 - 04.2023
- Held a permanent part-time position, which concluded as other employment hours increased.
- Managed customer inquiries with professional service.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Managed customer service databases, ensuring accurate and up-to-date information.
- Escalated complex customer issues to higher management for resolution.
- Demonstrated strong collaboration and solo work abilities.
EV Ambassador
Plug ‘n Drive MEET
Multiple Cities New Brunswick
06.2022 - 06.2022
- Increased awareness of electric vehicles through mobile education initiatives.
- Educated the public on advantages of electric cars and provided hands-on experiences.
- Assembled, disassembled, and supervised event display operations.
- Stay updated on electric vehicle industry trends, including new models and significant news stories.
- Upheld a high standard of professionalism in all interactions concerning Plug 'n Drive
- Increased client interaction and brand awareness by conducting meaningful connections and customer engagements.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Enumerator
Statistics Canada
Remote, New Brunswick
05.2021 - 07.2021
- Capture addresses and drop off letters inviting residents to complete their census questionnaire online
- Follow up with respondents by calling or visiting people to complete a census questionnaire
- Performed data entry, report completion, and Crew Leader communication.
- Gathered information on respondents' age, income, education level, occupation, and other personal characteristics.
- Maintained accurate records of all activities related to the enumeration process.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Adhered strictly to safety regulations while conducting fieldwork in remote areas.
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
Office Manager/Trainer
Vancouver Island Exhibition
Nanaimo, Canada
01.2007 - 12.2010
- Directed and accomplished targets of a Federal Retraining initiative supporting adults returning to employment following absence.
- Trained new staff to utilize basic office equipment and Microsoft Office programs.
- Drafted and maintained comprehensive manuals.
- Facilitated organization of three-day city event with a turnout of approximately 25,000 attendees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Supervised staff members, organized schedules and delegated tasks.
- Organized company events including holiday parties, team building activities .
- Ordered supplies and equipment to maintain adequate inventory levels.
Owner/Coordinator
Events Plus
Vancouver Island, British Columbia
01.2004 - 12.2010
- Coordinated comprehensive itineraries.
- Designed multiple alternative plans to address potential crises.
- Ensured successful fundraising initiatives within set budgets. Oversaw budgeting and financial management.
- Raising community awareness for organizations
- Creating one off events – tradeshows, weddings, conferences, galas
- Wedding Planning and Event Coordinator
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events to boost brand awareness and increase community engagement.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Organized events such as trade shows and conferences.
District Supervisor/Office Trainer
Ministry of Human Resources/Social Development
Multiple Cities British Columbia
01.1988 - 12.2005
- Company Overview: Province of British Columbia - Various positions
- Manage staff, conflict resolution, hiring, terminations, probation
- Performance reviews and assessments
- Training staff, Public speaking, Facilitating workshops
- Study, learn, refer and adhere to provincial programs, acts, regulations, policies
- Duties included – interviewing clients and employers, maintaining accurate and factual records of facts, documentation, verifying information, training and managing staff, budgets and programs, home visits, investigations, customer service
- Collecting and report data, follow up and compliance, Accountable for managing budgets, and meeting quotas – case management
- Confidential information – interviewing people in vulnerable situations, providing fair and equitable treatment to all, maintaining high standards – position of trust
- Self starter, able to work independently and with a team, learn quickly
- Able to resolve issues, proactive to assist clients within program parameters
- Province of British Columbia - Various positions
- Provided guidance and support to staff in resolving personnel/professional issues such as disciplinary actions, employee grievances.
- Responded to client inquiries/complaints and delivered appropriate information after carefully researching issues.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and techniques on working in a culturally competent work environment.
- Ensured compliance with applicable laws and regulations pertaining to safety, health, employment, labor relations. Including all acts, regulations and policies to support clients.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve client relations.
- Positions over the years included: frontline Financial Assistance Worker, Office Trainer, Verification Officer, Regional Trainer, Acting District Supervisor
Education
Bachelor of General Sciences - Social Work/Psychology
Thompson Rivers University
Kamloops, BC01.2023
Public Sector Management Program -
University of Victoria
Victoria, BC01.2001
Business Administration Certificate -
Pitman Business College
Vancouver, BC01.1991
Crisis Counseling Certificate -
Vancouver Community College
Vancouver, BC01.1990
Social Service Worker Program Certificate -
Malaspina University College
Nanaimo, BC01.1988
Skills
- Manage staff effectively
- Conflict resolution
- Performance reviews
- Assessments
- Training staff
- Public speaking
- Facilitating workshops
- Adhering to regulations
- Respectfully Interviewing clients
- Maintaining complete records
- Verifying information carefully
- Managing budgets
- Excellent client support
- Secure data collection
- Compliance and case management
- Confidential information handling
- Providing equitable treatment
- Independent problem solver
- Collaborative teamwork
- Proactive assistance
- Performance monitoring
- Budget coordination
- Community outreach
- Good time management
- Presentation creation and delivery
- Effective planning and execution of events
- Volunteer management
- Presentation slide decks
- Continuous personal improvement
- Effective verbal and written communication
- Workload management
- Careful decision-making
- Project management
- Event planning and execution
- Cultural sensitivity
- Project coordination
- Fair and equitable judgement
- Performance metrics
Accomplishments
• Profitable Speaker Training – Feb 8 to March 28, 2023
• Sales Superpower Course/Enrollment Mastery Training – February 2023
• Make Money with Your Message (Niche Clarity) – February 2023
• Rock Your Online Sales – March 2023
Parental Involvement
Parent Advisory Council – Brechin School and Pauline Haarer School, Nanaimo, BC
Safety Committee – Pauline Haarer School
Building Committee – Brechin School
Community Events
Seniors Trade Show, Nanaimo, BC 2005
Elope/Wedding Trade Show, Lantzville, BC 2004
Child and Baby Fair Trade Show, Nanaimo, BC 2004
Golden Unicorn Arts Festival – Fosterville, NB Founder, Coordinator 2011-2018
North Lake Recreation Council – Women’s Wellness Day Coordinator 2015, 2021, 2022, 2023
We’re Here For You – York & Carleton County, Founder, Coordinator 2020 - ongoing
NB Electric Vehicle Show and Shine – Fredericton, NB, Coordinator May & Nov. 2021
References
References available upon request.
Timeline
Project Coordinator
NB Lung
02.2023 - Current
Customer Experience Specialist
Tru-Earth
01.2023 - 04.2023
EV Ambassador
Plug ‘n Drive MEET
06.2022 - 06.2022
CEO/Founder
We're Here For You Canada
12.2021 - Current
Enumerator
Statistics Canada
05.2021 - 07.2021
Various Positions: Poll Supervisor, Machine Tabulator, Voter Registration Officer
Elections Canada and Elections New Brunswick
01.2013 - 10.2024
Office Manager/Trainer
Vancouver Island Exhibition
01.2007 - 12.2010
Owner/Coordinator
Events Plus
01.2004 - 12.2010
District Supervisor/Office Trainer
Ministry of Human Resources/Social Development
01.1988 - 12.2005
Bachelor of General Sciences - Social Work/Psychology
Thompson Rivers University
Public Sector Management Program -
University of Victoria
Business Administration Certificate -
Pitman Business College
Crisis Counseling Certificate -
Vancouver Community College
Social Service Worker Program Certificate -
Malaspina University College
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