Sarah Sheppard, CHRP
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focuses on maximizing resource utilization and enhancing performance with forward-thinking approaches. Skilled in labour relations, benefits and wellness, organizational development, recruitment and project management. Passionate about building strong relationships, leveraging technology, strategic HR thinking, employee relations and business coaching.
Overview
10
10
years of professional experience
Work History
Chief Human Resources Officer
Wellington Health Care Alliance
11.2022 - Current
- Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Promote a culture of learning within the organization by offering various professional development opportunities to employees at all levels.
- Work effectively and professionally with our union partners.
- Lead and participate in all matters of complaints, arbitrations, negotiations and collective bargaining within the organization.
- Provide thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Liaised between multiple business divisions to improve communications.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Developed effective internal communication strategies, keeping employees informed and engaged on company updates, policies, and initiatives.
- Evaluated HR metrics to identify trends, areas of improvement, and opportunities for strategic decision-making based on data-driven insights.
Human Resources Business Partner
Wellington Health Care Alliance
08.2019 - 11.2022
- Provides advice to hospital managers and staff regarding a variety of HR issues
- Maintains effective working relationships with management, staff and unions by providing support and guidance regarding the application and interpretation of employment and labour law, hospital policies and procedures, and collective agreements (ONA, OPSEU, and UNIFOR)
- Leads the grievance process up to and including arbitration, and working with both Managers and Union Representatives to determine resolutions
- Plays a strategic role in retention and recruitment programs
- Facilitates workplace investigation and resolution processes
- Expertly develops, administers, interprets, and continuously improves HR policies and programs
- Collaborates with Employee Health to provide guidance and support to managers and employees throughout the medical leave and return to work process
- Is a member of the Labour/Management and Local Negotiating Committees
- Track, maintain, analyze and report on HR benchmarking statistics
- Administers salary ranges, pay scales, and the Hospitals' Pay Equity Plans to ensure maintenance requirements are met
- Administers employee benefit plans; employee engagement activities/reports; and, supports managers in performance development plans
Supervisor, Health Information Management(Interim)
Wellington Health Care Alliance
04.2022 - 10.2022
- Served as a reliable point of contact between upper management and staff, fostering open communication channels throughout the organization.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated staff on organizational mission and goals to help employees achieve success.
Human Resources Assistant - Benefits
City of Kitchener
04.2018 - 08.2019
- Acts as a point of contact for employees, beneficiaries, Human Resources staff, City staff, and benefit carriers by informing stakeholders of provisions outlined in collective agreements, insurance carriers' benefit booklets, and Human Resources policies and practices
- Processes group benefit and pension enrolment documents, determines entitlements and eligibility for employees and dependent family members
- Assists employees in the completion of forms. Reviews and verifies benefit and pension enrolment documents, beneficiary, life claims, and life insurance forms; ensures information is accurate, completed, and signed; notifies employees as required. Enters information into PeopleSoft and Sun Life portal, and pension information to OMERS
- Maintains employee records based on status update reports and/or authorization requests by updating salary data, progressions, location changes, supervisory changes, employee status changes, terminations, leaves of absence, WSIB, and job evaluations; ensures information is accurate and entered in a timely manner creates employee personnel files, files documents, and ensures appropriate retention of records using established procedures and guidelines; arranges and prepares files for transfer to Records Management
- Generates data reports on benefits activities (e.g., Employee Review Report, annual benefit eligibility for temporary/part-time employees, Employee Leave Report, Hiring Report, Progression Report) and takes appropriate action
Human Resources, Director's Assistant
City of Kitchener
04.2018 - 04.2019
- Support the HR Director in their day to day activities by coordinating schedules, preparing for meetings and setting up meeting requests as required
- Providing meeting and recruitment support to the HR Associates including: scheduling meetings/interviews, compiling meeting material, preparing agenda/interview packages, booking rooms, checking references, composing and distributing minutes and following up on items as needed
- Preparing all purchase requisitions, purchase orders, cheque requisitions, invoices, credit memos and material receipts for the HR division within SAP
- · Assisting in the maintenance of the division's budget including generating operating and capital account reports
- Working closely with the Employee Relations Manager on drafting and revising documents and agreements
- Knowledge of internal software at the City of Kitchener including: PeopleSoft, SAP and Hire Desk
- Maintaining central filing system and complying with the City's record retention guidelines
- Inputting and reconciling monthly attendance for Human Resources staff including sick leave and vacation time into PeopleSoft
- Registering staff in training and conferences, booking hotel and transportation services
- Preparing correspondence, reports, revisions to letters and general assistance with items as needed
- Completing special assignments and projects as required
Human Resources Generalist
Composite Power Group Inc.
10.2013 - 04.2018
- Led recruitment initiatives by creating job descriptions, posting them via the appropriate forums, reviewed and selected candidates for interviews, conducted interviews, checked references and on boarded new employees with information regarding payroll, benefits, HR policies including Health and Safety, registrations, IT support etc.
- Provided recommendations and HR consulting to the ownership team for all HR related activities
- Researched and implemented an HRIS into the company to help with initial screening of applicants, onboarding and off boarding employees and performance reviews
- Created the Employee Handbook and various company policies including: Remote Work Locations; Texting and Driving; and Bad Weather Days
- Developed a Performance Evaluation System that was implemented for managers to work with their staff
- Organized and implemented an employee recognition and rewards system companywide based on years of Service
- Organized company events, tradeshows and social events
- Examined the companies Pay Equity strategy and made suggestions for management to ensure compliance
- Completed other HR related tasks as needed
Education
Certificate - Coaching (ICF Certified)
Flow Coaching Institute
Toronto, ON03.2023
Certificate - Workplace Investigations
HRPA / Bernardi Human Resources Law LLP
Toronto, ON09.2021
Diploma - Human Resource Management
Humber College
Toronto, ON06.2015
Bachelor of Arts - Law & Psychology
Carleton University
Ottawa, ON05.2011
Skills
- Policy Improvement
- Union Negotiations
- Administering Disciplinary Procedures
- Benefits and compensation management
- Trained Workplace Investigator
- Conflict Resolution
- Employee and Labour Relations
- Compensation and benefits
- Leadership Development
- Certified Coach
Hobbies
- Creating Art
- Travelling
- Reading
- Culinary Experiences
Timeline
Chief Human Resources Officer
Wellington Health Care Alliance
11.2022 - Current
Supervisor, Health Information Management(Interim)
Wellington Health Care Alliance
04.2022 - 10.2022
Human Resources Business Partner
Wellington Health Care Alliance
08.2019 - 11.2022
Human Resources Assistant - Benefits
City of Kitchener
04.2018 - 08.2019
Human Resources, Director's Assistant
City of Kitchener
04.2018 - 04.2019
Human Resources Generalist
Composite Power Group Inc.
10.2013 - 04.2018
Certificate - Coaching (ICF Certified)
Flow Coaching Institute
Certificate - Workplace Investigations
HRPA / Bernardi Human Resources Law LLP
Diploma - Human Resource Management
Humber College
Bachelor of Arts - Law & Psychology
Carleton University
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