Sarah Sharp
Stratford
Summary
Proven to excel in high-pressure environments, I leveraged my strong communication and time management skills at Money Mart to enhance customer loyalty and exceed production targets. My ability to collaborate effectively with teams and adapt to diverse challenges has consistently ensured high-quality outcomes, demonstrating a commitment to excellence and a positive impact on workplace efficiency.
Overview
9
9
years of professional experience
Work History
Caller/Sales
Stratford Country Bingo
07.2021 - 05.2024
- Ensured accurate recording of winnings over PA system
- Oversaw daily activities at the caller stand.
- Managed customer transactions at front desk.
- Performed sanitation duties ensuring cleanliness standards.
- Addressed customer concerns with professionalism and empathy.
- Coordinated with team members to resolve complex customer concerns
- Followed up with customers to ensure their needs were met.
- Offered solutions to customer problems, enhancing satisfaction.
Factory Production Worker
EGI
01.2020 - 10.2020
- Operated mold machines for automotive components.
- Maintained a clean and organized work space.
- Ensured all paperwork was accurately filled out and completed.
- Maintained persistent performance standards.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
Customer Service Representative
Money Mart
08.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Factory Production Worker
MVA
03.2015 - 01.2018
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated Number machines proficiently and in compliance to safety standards.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
Education
High School Diploma -
Northwestern Secondary School
Stratford, ON06.2009
Skills
- Customer service
- Communication skills
- Problem resolution
- Time management
- Data entry
- Multitasking ability
- Detail orientation
- Adaptability
- Team collaboration
- Positive attitude
Languages
English
Elementary
Timeline
Caller/Sales
Stratford Country Bingo
07.2021 - 05.2024
Factory Production Worker
EGI
01.2020 - 10.2020
Customer Service Representative
Money Mart
08.2018 - 02.2019
Factory Production Worker
MVA
03.2015 - 01.2018
High School Diploma -
Northwestern Secondary School
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