Sarah Shaker
Oakville,Ontario
Summary
Motivated with excellent leadership, project management and problem-solving abilities of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
9
9
years of professional experience
Work History
Online Business Owner
Self employed
03.2022 - Current
- Founded and established Lavisheve.com an online brand specializes in offering Modest and stylish clothing for women.
- Maintained website and social media platforms.
- updated products and inventory frequently.
- Managed sales across websites and social media platforms.
- knowledge to deliver optimum customer shopping experience.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Handling packaging and delivery.
- Generated monthly analysis of divisional website traffic, hits and sources and used data to increase sales.
- Calculated total purchase amounts, taxes and shipping costs for new products.
- Photographed, video-graph, edit and wrote product descriptions and sales copy for items.
- Communicated with current customers to increase overall satisfaction and improve product value.
- Answered email inquiries about products and merchandise.
Office Administrator
GL Chemtech
02.2018 - 11.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Coordinated staff scheduling to promote smooth office operations.
Store Supervisor
nine west
09.2015 - 12.2016
- Supervised work of cashiers, training new team members and monitoring performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Planned shift activities, assigned duties and supervised employees.
Education
Graduate Certificate - E-commerce
University of Toronto
Toronto, ON11.2021
BBA - Business Administration
University of Aden
Yemen06.2014
High School Diploma -
Abdu Albari
Yemen06.2011
Skills
- Business Analysis and Reporting
- Computer Skills
- Calm Under Pressure
- Professional and Courteous
- Business Development
- Decision Making
- Customer Relationship Management
- Process Improvement
- Customer Service
- Strategic Planning
- Time Management
- Planning Events
- Staff Training
- Teamwork and Collaboration
- Scheduling and Coordinating
- Verbal and Written Communication
- Administration and Reporting
Languages
English
Arabic
Timeline
Online Business Owner
Self employed
03.2022 - Current
Office Administrator
GL Chemtech
02.2018 - 11.2021
Store Supervisor
nine west
09.2015 - 12.2016
Graduate Certificate - E-commerce
University of Toronto
BBA - Business Administration
University of Aden
High School Diploma -
Abdu Albari