Sarah Scheidegger
Huntington Beach
Summary
Dynamic customer service professional with a proven track record at Lowe's, excelling in conflict resolution and team collaboration. Adept at enhancing customer engagement and driving sales through personalized support and effective training. Recognized for organizing impactful community outreach events, showcasing strong event organization skills and a commitment to mental health advocacy. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lowe's
Huntington Beach
05.2016 - Current
- Resolved customer complaints efficiently and professionally.
- Processed transactions and handled cash register operations.
- Educated customers on promotions and loyalty programs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with team members to enhance service quality.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with management to identify training needs and objectives.
- Provided feedback to trainees on areas for improvement and growth.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
Volunteer
American Foundation fo Suicide Prevention
Huntington Beach
04.2009 - Current
- Organized community outreach events to promote mental health awareness.
- Supported fundraising efforts through social media campaigns and local events.
- Collaborated with team members to provide resources for individuals in crisis.
- Engaged with participants to share personal stories and foster connection.
- Conducted research on best practices in suicide prevention and mental health advocacy.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Professional Pet Stylist
Self-employeed
Huntington Beach
02.2007 - Current
- Consulted with pet owners to understand specific styling preferences and needs.
- Maintained a clean and organized workspace to ensure safety and efficiency.
- Provided calming techniques to pets during grooming sessions to reduce stress.
- Managed scheduling and appointments to optimize client bookings effectively.
- Educated pet owners on proper grooming practices and maintenance at home.
- Attended continuing education seminars related to animal care and grooming techniques.
- Maintained cleanliness of work area by sanitizing tools and equipment between uses.
- Developed creative solutions for difficult-to-style breeds or coat types.
- Monitored pets during grooming sessions for signs of stress or discomfort.
- Responded promptly to customer inquiries via phone calls or emails regarding services offered at the salon.
- Kept accurate records of all services provided to clients' pets in the salon database system.
- Identified and addressed difficult pet or owner challenges with professional demeanor.
Panelist
Los Angeles Comic Con
Los Angeles
09.2022 - 11.2024
- Created and led an annual panel discussion at the Los Angeles Comic Con on the use of arts and crafts in cosplay.
- Spoke on stage during a live feed recording in a full conference room.
- Collaborated with other panelists to delegate responsibilities, such as mediation and slide show presentation.
- Promoted body positivity, and creative encouragement.
Education
Associate of Applied Science - Communications
Golden West College
Huntington Beach, CA06-2007
Skills
- Customer engagement strategies
- Conflict resolution
- Multi-task management
- Transaction processing
- Product knowledge
- Team collaboration
- Event organization
- Employee training
Affiliations
- I have been the team captain for a fundraising team for AFSP for 16 years. 4 of those years I was the top individual fundraiser in my chapter.
- Frequently attend conventions, occasionally as a panelist, and always as a cosplayer. This is an outlet for my creative abilites
- I run my own small business selling my artwork. This has given me experience in marketing and branding.
Accomplishments
- Was twice titled the top overall performing cashier for the entire West Region of Lowe's Home Improvement.
- 4 consecutive years as top individual fundraiser for the Orange County, CA Chapter
Languages
American Sign Laguage
Professional
Spanish
Limited
References
References available upon request.
Timeline
Panelist
Los Angeles Comic Con
09.2022 - 11.2024
Customer Service Representative
Lowe's
05.2016 - Current
Volunteer
American Foundation fo Suicide Prevention
04.2009 - Current
Professional Pet Stylist
Self-employeed
02.2007 - Current
Associate of Applied Science - Communications
Golden West College