Sarah Sansom
Nobleford
Summary
Dynamic hospitality professional with extensive experience at the Royal Canadian Legion, adept at enhancing customer satisfaction through exceptional service and effective upselling strategies. Known for maintaining high hygiene standards and fostering strong relationships with patrons, contributing to increased sales and repeat business. Highly reliable, with a proven ability to thrive under pressure.
Overview
23
23
years of professional experience
Work History
Bar Steward
Royal Canadian Legion
08.2024 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Ensured compliance with local liquor laws and regulations, maintaining a safe environment for all patrons.
- Maximized efficiency during high-volume shifts by multitasking effectively under pressure.
- Coordinated special events at the establishment, overseeing efficient setup, service, and breakdown processes.
- Supported management in resolving escalated customer issues quickly while maintaining a professional demeanor throughout interactions.
- Developed a strong rapport with regular patrons, fostering loyalty and increasing repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
John Henry Pub/ Tom’s House of Pizza
01.2002 - 03.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
House Cleaner
Myself
01.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Events Bartender
Myself
01.2010 - Current
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Fostered positive and inclusive atmosphere, making every guest feel welcomed and valued.
- Coordinated with event planners to ensure bar setup met specific theme and requirements of each event.
- Enhanced guest experience by crafting customized cocktails based on individual preferences.
- Ensured compliance with all local liquor laws and regulations, maintaining event's legal standing.
Cashier
Nobleford Store
01.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cook
Eddie’s Pizza
09.2022 - 07.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Labourer
Bonnyville Laundry Mat and Industrial Dry Cleaners
01.2018 - 07.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Sales Associate
Lammles Western Wear
05.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Skills
- Upselling strategies
- Beverage preparation
- Alcohol safety
- Hygiene standards
- Staff leadership
- Promotional events
- Bartending expertise
- Teamwork and collaboration
- Warm and friendly
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Customer satisfaction
- Active listening
- Decision-making
- High energy and stamina
- Cool under pressure
- Relationship building
- Conflict and complaint resolution
- Self motivation
- Hospitality service expertise
- Service prioritization
- Order taking
- Interpersonal skills
- Analytical thinking
- Continuous improvement
Languages
English
Native or Bilingual
A little about me
I have been in the customer service industry since 1994. Continued until I became a mother in 2007. Until 2014 when I got back into the work force.
I am a widowed mother of 3 teenagers. And continue to learn and build my skills to effectively increase my knowledge and understanding of my passions and abilities.
I am easy to get along with, level headed and use critical thinking skills in all aspects of life.
I work well alone or with a team. And love to laugh and engage easily with people of all walks of life.
I have extensive references that are available upon request. From both professional, and personal experiences of life.
Timeline
Bar Steward
Royal Canadian Legion
08.2024 - Current
Cook
Eddie’s Pizza
09.2022 - 07.2024
Cashier
Nobleford Store
01.2022 - 09.2024
House Cleaner
Myself
01.2019 - Current
Labourer
Bonnyville Laundry Mat and Industrial Dry Cleaners
01.2018 - 07.2019
Sales Associate
Lammles Western Wear
05.2015 - 09.2016
Events Bartender
Myself
01.2010 - Current
Bartender
John Henry Pub/ Tom’s House of Pizza
01.2002 - 03.2007
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