Sarah Samis
Cobourg,ON
Summary
-Strong communication skills with people of all ages, genders and cultures.
-Works effectively in loud and busy environments.
-11+ years in the helping field allowing for a wide range of knowledge and understanding.
-Ability to resolve conflicts effectively and efficiently to keep group settings positive.
Overview
9
9
years of professional experience
Work History
Support Staff
Ontario Addiction Treatment Centres
03.2020 - Current
- Greeted and checked in over 70+ clients at front desk for appointments.
- Communicated with clients on behalf of staff to relay messages and information.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Send prescriptions daily, insuring correct dates and medication are stated.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
COVID-19 Screener
Legion Village-Retirment Home
03.2020 - 06.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Complete daily COVID-19 Rapid Testing on staff, residents and visitors.
- Deescalating upset visitors, not agreeing with COVID-19 Guidelines.
- Completed necessary reports and documentation on time and to specifications.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Disinfected tools, equipment and surfaces between patients.
Cashier/ Crew Trainer/ Crew Trainer Leader
McDonalds-Restaurant
01.2015 - 05.2021
- Provide customers with quality customer service - Handle customer problems with respect and ease to ensure all parties were dealt with properly.
- Collected and authorized payments of guests.
- Use patience when allowing customers to order as well as with new employees who are still learning.
- Provide new employees with proper training and skills that are required in order to work at McDonald's Restaurants.
- Ensure all training packages needed are readily available to each crew trainer.
- Managed over 15 crew trainers, insuring proper paper work and filling was completed
- Worked flexible schedules and extra shifts to meet business needs.
- Promoted customer loyalty and increased sales by delivering friendly service and knowledgeable assistance.
Office Assistant (Summer Position)
Legion Village-Retirement Home
06.2015 - 09.2016
- Managed over 30 customer calls per day.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Sir Sandford Fleming College
Peterborough, ON01.2021
High School Diploma -
Cobourg Collegiate Institute
Cobourg, ON06.2016
Skills
- Accepting and Non-judgemental
- Organization and Time Management
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
Support Staff
Ontario Addiction Treatment Centres
03.2020 - Current
COVID-19 Screener
Legion Village-Retirment Home
03.2020 - 06.2022
Office Assistant (Summer Position)
Legion Village-Retirement Home
06.2015 - 09.2016
Cashier/ Crew Trainer/ Crew Trainer Leader
McDonalds-Restaurant
01.2015 - 05.2021
Sir Sandford Fleming College
High School Diploma -
Cobourg Collegiate Institute