Sarah Samis
Cobourg,ON
Summary
-Strong communication skills with people of all ages, genders and cultures.
-Works effectively in loud and busy environments.
-11+ years in the helping field allowing for a wide range of knowledge and understanding.
-Ability to resolve conflicts effectively and efficiently to keep group settings positive.
Overview
9
9
years of professional experience
Work History
Support Staff
Ontario Addiction Treatment Centres
03.2020 - Current
- Greeted and checked in over 70+ clients at front desk for appointments.
- Communicated with clients on behalf of staff to relay messages and information.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Send prescriptions daily, insuring correct dates and medication are stated.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
COVID-19 Screener
Legion Village-Retirment Home
03.2020 - 06.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Complete daily COVID-19 Rapid Testing on staff, residents and visitors.
- Deescalating upset visitors, not agreeing with COVID-19 Guidelines.
- Completed necessary reports and documentation on time and to specifications.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Disinfected tools, equipment and surfaces between patients.
Cashier/ Crew Trainer/ Crew Trainer Leader
McDonalds-Restaurant
01.2015 - 05.2021
- Provide customers with quality customer service - Handle customer problems with respect and ease to ensure all parties were dealt with properly.
- Collected and authorized payments of guests.
- Use patience when allowing customers to order as well as with new employees who are still learning.
- Provide new employees with proper training and skills that are required in order to work at McDonald's Restaurants.
- Ensure all training packages needed are readily available to each crew trainer.
- Managed over 15 crew trainers, insuring proper paper work and filling was completed
- Worked flexible schedules and extra shifts to meet business needs.
- Promoted customer loyalty and increased sales by delivering friendly service and knowledgeable assistance.
Office Assistant (Summer Position)
Legion Village-Retirement Home
06.2015 - 09.2016
- Managed over 30 customer calls per day.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Sir Sandford Fleming College
Peterborough, ON01.2021
High School Diploma -
Cobourg Collegiate Institute
Cobourg, ON06.2016
Skills
- Accepting and Non-judgemental
- Organization and Time Management
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
Support Staff
Ontario Addiction Treatment Centres
03.2020 - Current
COVID-19 Screener
Legion Village-Retirment Home
03.2020 - 06.2022
Office Assistant (Summer Position)
Legion Village-Retirement Home
06.2015 - 09.2016
Cashier/ Crew Trainer/ Crew Trainer Leader
McDonalds-Restaurant
01.2015 - 05.2021
Sir Sandford Fleming College
High School Diploma -
Cobourg Collegiate Institute
Similar Profiles
Josh CochraneJosh Cochrane
Overdose Prevention Support Worker at Kingston Community Health CentresOverdose Prevention Support Worker at Kingston Community Health Centres
PATRICIA BERNARDPATRICIA BERNARD
Support Staff at Ontario Addiction Treatment CenterSupport Staff at Ontario Addiction Treatment Center
Danielle CotterDanielle Cotter
Office Administrator at Ontario Addiction Treatment CentreOffice Administrator at Ontario Addiction Treatment Centre