Sarah Samarah

• Highly motivated and results-driven Sales Associate.
• I was responsible for driving membership growth, maintaining exceptional customer relationships, and using CRM tools to manage leads and sales activities.
• This role required passion about fitness and strong organizational skills, an ability to close deals, and a commitment to delivering top-notch customer service.

• As an Appointment Setter, My primary responsibility were to connect potential clients, schedule consultations, and generate leads for our debt relief specialists. I posessed strong organizational skills, a high level of professionalism, and experience using auto-dialers to manage outreach and set appointments, while building rapport and relationships with prospective clients.

Key Responsibilities:

• Use an auto-dialer system to make a high volume of outbound calls to potential clients, qualifying leads and setting appointments for the debt relief team.
• Maintain accurate and up-to-date records of all client interactions in the CRM system, ensuring proper follow-up and timely scheduling.
• Build trust and rapport with potential clients by listening to their needs, explaining debt relief services, and addressing any questions or concerns.
• Ensure that all leads are properly nurtured and transitioned to the appropriate team members for further action.
• Achieve monthly appointment-setting targets, while maintaining a high conversion rate from cold call to scheduled appointment.
• Provide exceptional customer service throughout the entire lead qualification process, creating a positive and supportive experience for potential clients.
• Organize and prioritize tasks effectively, following up with leads as needed to ensure timely appointment scheduling.
• Work closely with the sales team to refine appointment-setting strategies and improve lead conversion rates.

• At GoodLife Fitness, We were a team of motivated and passionate Sales Associates to drive the growth of our fitness community. In this position, I played a key role in promoting memberships, personal training services, and additional programs by leveraging your sales expertise. I was expected consistently meet sales targets, provide excellent customer service, and ensure that our prospective members are guided to the correct memberships and closed on personal training packages.

Key Responsibilities:

• Track and produce all leads, prospects, and sales activity, ensuring that no lead is overlooked and all follow-ups are managed efficiently.
• Reach out to potential members to introduce the facility, discuss membership options, and schedule facility tours.
• Build and nurture relationships with prospective members by offering personalized solutions and understanding their fitness goals.
• Provide detailed information during tours, showcasing the gym’s features, amenities, and services to encourage memberships and additional services.
• Effectively handle objections, close sales, and convert leads into long-term members.
• Consistently meet or exceed monthly sales goals, with a focus on increasing membership retention and overall satisfaction.
• Maintain an organized pipeline, balancing multiple leads and appointments while ensuring timely follow-ups.
• Work with the team to optimize the sales process, including feedback on promotional strategies and client feedback.
• Stay informed about industry trends, gym promotions, and member success stories to effectively convey the value of the services offered.