Sarah Saleh
Toronto,Canada
Summary
Multifaceted professional with over 10 years of extensive expertise. Proficient in vendor and project management. Believes that with a positive mindset you can overcome any challenges and achieve successful outcomes. Passionate about fostering strong client relationships and delivering tailored solutions for business and people growth.
Overview
17
17
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER
Leap Tools
Toronto, Canada
09.2021 - Current
- Spearheaded customer success strategies, enhancing retention rates and expanding accounts.
- Fostered strong client relationships by aligning product features with customer needs.
- Coordinated onboarding process for new clients, improving service delivery experience.
- Optimized customer journey touchpoints, increasing overall satisfaction levels.
- Implemented data-driven solutions to improve user experience.
- Analyzed customer feedback and usage data to identify trends and opportunities.
- Delivered actionable insights to product teams, leading to targeted feature enhancements.
TECHNICAL SUPPORT ADVISOR
Transcom Worldwide
Toronto, Canada
01.2021 - 09.2021
- Resolved technical issues for customers to ensure high satisfaction and efficient service delivery.
- Streamlined support processes, reducing average call handling time and enhancing first-call resolution.
- Coordinated with departments to improve service quality and streamline support processes for efficient customer interactions.
- Documented and tracked service interactions to guarantee thorough follow-up and timely resolution of customer issues.
- Conducted follow-up calls to ensure timely service delivery and bolster customer retention.
- Assigned calls to service partners based on expertise to optimize resource allocation.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Toronto, Canada
07.2020 - 01.2021
- Provided empathetic support to distressed customers, transforming negative experiences into positive resolutions.
- Delivered product details, enhancing customer understanding and satisfaction.
- Documented call details accurately to maintain compliance with procedures and enhance service quality.
- Utilized software to manage complaints, streamlining response process and enhancing customer satisfaction.
- Supported team by identifying trends, contributing to process improvements.
Pharmaceutical Sales REPRESENTATIVE
Novartis
Dubai, UAE
10.2016 - 12.2018
- Fostered relationships and developed accounts for key clients.
- Reviewed clinical data provided by employer to maintain latest industry knowledge and share with customers.
- Explored and developed new business opportunities within assigned territory, employing creative strategies to expand market presence and drive revenue growth.
Medical REPRESENTATIVE
Abbott Laboratories
Abu Dhabi, UAE
08.2013 - 10.2015
- Conducted field visits to assess needs, discuss products and recommend solutions for customer requirements.
- Devised tactics to meet new customers in-person.
- Analyzed market data sales and growth versus competitors.
- Planned events to host special speakers for delivery of presentations to potential clients.
- Attended industry conferences to promote Novartis products and brand.
- Implemented and developed strategic business plans.
- Scheduled appointments with medical professionals to assess their needs, provide and educate them on product benefits.
- Employed effective, selling, listening, and negotiating skills while communicating with customers.
- Consistently exceeded quarterly sales targets by building strong professional relationships and delivering exceptional value to customers.
MEDICAL INTERPRETER
Imperial College London
Abu Dhabi, UAE
06.2014 - 07.2014
- Bridged cultural gaps, fostering trust between medical staff and diverse patient populations to improve overall healthcare outcomes.
- Processed complex medical terminology in multiple languages, delivering clear and concise interpretations in high-pressure situations.
ASSISTANT Pharmacist TO CHIEF MEDICAL OFFICER
Ashraf Pharmacy
Lebanon
02.2009 - 02.2012
- Assisted the CMO with day to day tasks ensuring all commitments, schedules and deadlines are met.
- Under the direction of the CMO, ensured various organizational records and documents are organized and maintained through the office filing system.
- Managed the coordination of administrative paperwork with the needs of the CMO.
- When needed, met with vendors and partners on behalf of the CMO.
- Assisted with logging quality concerns, patient compliments and complaints.
- Performed research on various topics to identify pertinent information.
- Worked on regular inventory checks and prepared pharmacy reports.
Education
BACHELOR OF PHARMACY -
Beirut Arab University
Lebanon06-2008
Skills
- Customer success
- Customer onboarding
- Relationship building
- Effective communication
- Positive mindset
- Adaptability to change
- Team collaboration
- Training and mentoring
- Upbeat attitude
Volunteer Experience
Animal Action UAE, Stray animal rescue in UAE
Languages
- English
- Arabic
Awards
- All Star Award, 2014, Outstanding Performance from Abbott Laboratories
- Pushing the Limits Award, 2017, from Novartis
Timeline
CUSTOMER SUCCESS MANAGER
Leap Tools
09.2021 - Current
TECHNICAL SUPPORT ADVISOR
Transcom Worldwide
01.2021 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
07.2020 - 01.2021
Pharmaceutical Sales REPRESENTATIVE
Novartis
10.2016 - 12.2018
MEDICAL INTERPRETER
Imperial College London
06.2014 - 07.2014
Medical REPRESENTATIVE
Abbott Laboratories
08.2013 - 10.2015
ASSISTANT Pharmacist TO CHIEF MEDICAL OFFICER
Ashraf Pharmacy
02.2009 - 02.2012
BACHELOR OF PHARMACY -
Beirut Arab University