Sarah Saavedra
San Diego
Summary
Dynamic Service Experience Representative at Nordstrom Rack with a proven track record in enhancing customer satisfaction and team performance. Skilled in complaint handling and CRM software, I effectively resolved issues and trained staff, fostering a collaborative environment that consistently exceeded service goals. Passionate about delivering exceptional user experiences.
Effective Student committed to learning, developing skills in user experience and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
06.2024 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Food and Beverage Attendant
Live Nation
09.2021 - 10.2023
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Greeted and seated guests to provide friendly and welcoming experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Science - Cognitive Science W Specialization in Design & Int
University of California San Diego
La Jolla06-2025
Skills
- Call center experience
- CRM software
- Complaint handling
- Merchandise upselling
- User experience testing
- Visual design
- Wireframing and prototype design
- Prototyping
- Design validation
Languages
Spanish
Native or Bilingual
Timeline
Service Experience Representative
Nordstrom Rack
06.2024 - Current
Food and Beverage Attendant
Live Nation
09.2021 - 10.2023
Bachelor of Science - Cognitive Science W Specialization in Design & Int
University of California San Diego
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