SARAH ROPER
Newark
Summary
Dynamic professional with a proven track record in administrative support and customer satisfaction, honed at Securitas USA and other notable companies. Excelled in visitor screening and Microsoft Office, enhancing team productivity and client relations. Demonstrated stress tolerance and multitasking, achieving significant improvements in operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Receptionist
Securitas USA
11.2023 - Current
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Resolved customer problems and complaints.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Worked well in a team setting, providing support and guidance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Caregiver
Carlton Senior Living
04.2023 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Operations Manager
Allied Universal Security Services
11.2021 - 04.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Cashier
Vallero
02.2021 - 04.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Calvary Christian Academy
El Sobrante, CA06-2011
Skills
- Stress tolerance
- Visitor screening
- Punctuality
- Incident reporting
- Customer satisfaction
- Administrative support
- Multitasking and prioritization
- Microsoft office
- Scheduling and calendar management
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Security Receptionist
Securitas USA
11.2023 - Current
Caregiver
Carlton Senior Living
04.2023 - Current
Operations Manager
Allied Universal Security Services
11.2021 - 04.2023
Cashier
Vallero
02.2021 - 04.2022
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
High School Diploma -
Calvary Christian Academy
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