Summary
Work History
Education
Skills
Programs Machines
Languages
Timeline
Generic

Sarah Repchinski

Edmonton,Alberta

Summary

I have a vast customer service background mixed with administrative duties, an organized and dedicated employee with a proven track record of providing exceptional customer service in fast paced environments. Offering keen attention to detail, and strong decision making skills to manage multiple current tasks. Self motivated work ethic to perform effectively, independently, or in team environments.

Work History

Receiptionist/Administrative Assistant

CBM LLP
  • Greeting and assisting clients, assisting lawyers with room/calendar booking, photocopying and printing relevant materials for files, handling of incoming trust and general cheques to make sure they are record accurately and maintain same for distribution
  • Sorted office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.

Registered Massage Therapist

Massage Heights
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Monitored client progress and adjusted massage techniques to best meet individual needs.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Grew sales with great work ethic, individualized body care plans and positive attitude.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Researched new massage techniques and treatments.
  • Analyzed postural assessments and range of motion.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Advised clients on areas such as posture, at-home exercises and stretches.

Hotel Front Desk Agent

Holiday Inn & Suites
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Enforced policies and procedures to increase efficiency.
  • Stored guest valuables in safe and individual boxes for security.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Monitored staff performance and provided feedback and guidance.

File Clerk

Tarrabain Law
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Examined, categorized, and sorted incoming documents.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Restored old files and archived completed files for future reference.
  • Monitored and updated filing systems to meet organization standards.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Compiled, sorted and filed high volume of documents.
  • Added and updated records with current materials.
  • Retrieved file information and made copies for authorized users.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Identified and resolved filing discrepancies.

Education

Diploma -

MaKami College
Edmonton, Alberta

Diploma -

Leduc Composite High School
Leduc, Alberta

Skills

  • Office Administration
  • Letter Preparation
  • Database Management
  • Calendar Management
  • Filing
  • Expense Reporting
  • Invoice Processing
  • Meeting Planning
  • Appointment Scheduling
  • Reception Oversight
  • Mail Handling
  • Scheduling
  • Data Entry
  • Spreadsheet Management
  • Clerical Support
  • Professional and Mature
  • Microsoft Outlook
  • Tech-Savvy
  • Documentation and Control
  • Professional Communication
  • Client Relations
  • Records Management
  • Computer Skills
  • Database Administration
  • Data Organization
  • Business Correspondence

Programs Machines

Outlook, Word, Excel, Prolaw, Multi-line phone system, Photocopy/Fax machine, Postage Machine, OPERA, Room Master 3000

Languages

English
Native or Bilingual

Timeline

Receiptionist/Administrative Assistant

CBM LLP

Registered Massage Therapist

Massage Heights

Hotel Front Desk Agent

Holiday Inn & Suites

File Clerk

Tarrabain Law

Diploma -

MaKami College

Diploma -

Leduc Composite High School

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Sarah Repchinski