Sarah Reilly

• Spearheaded the opening of Aesop's first signature store in the North of England, enhancing brand presence.

• Achieved outstanding KPI performance, recognised for top multi-category sales across the UK.

• Acted as a skincare ambassador, hosting workshops and leading training sessions for new product launches.

• Assumed senior leadership responsibilities for regional business managers' stores during their absence.

• Managed daily operations of a signature retail store, leading a team of up to 10 staff members.

• Oversaw P&L monitoring, consistently achieving high KPIs and exceeding targets.

• Championed community engagement through volunteering and charity donations, making the store a top performer.

• Delivered #1 skincare % in N.E. for 2 years consistently. Through maximising the potential of the regular skincare replenisher & promoting as our man offering.

• Managing business activities in a £3M turnover west end store. A high footfall store, in an area known for tourism, managing the day to day running of the store, with 12 sales staff & 4 management. Recently awarded Customer service cup for delivering the best service out of 38 stores. Service graded through consistently exceptional mystery shop results. Google star rating & multiple compliments from customers emailed direct to head office.
• Running of £3M turnover store
• Recruiting & organising training for all staff members.
• Undertaking staff appraisals.
• Chairing meetings with supervisors & deputy managers to set and appraise sales targets/ K.P.I’s.
• Training and mentoring trainee managers in order to maintain high customer service standards.
• Preparing store rotas & handling customer complaints.
• Dealing with all HR responsibilities including investigations and disciplinaries.
• Head office responsibilities: Chair for ‘stride’ campaign to help integrate our online offering with bricks and mortar. Collating honest feedback to provide the best omni channel experience for customers at possible.
• Chosen out of 38 store managers to chair recruitment days for new store openings. Southampton & Tottenham Court Road.

• Running of £2.2M turnover store
• In charge of up to 30 staff
• Children’s department – 3rd largest in company.
• Chosen out of 25 managers to attend Oxford summer school academy.

• Running of £1M turnover store
• In charge of up to 10 staff
• Obtained a 110% customer service report
• Won a Draper award for best Customer service in Brighton (Footwear)