Sarah Ramos
Langley,BC
Summary
Highly accomplished customer service professional with over a decade of experience delivering exceptional experiences and leading high-performing teams. Proven track record in resolving complex issues, optimizing operations, and driving revenue growth. Seeking opportunities to leverage expertise in a dynamic customer-centric environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FT Synthetics
10.2022 - 05.2023
- Provided customer service support to maintain and grow all accounts within North America, worked directly and indirectly with customers and various Rep groups
- Accurately enter purchase orders into Microsoft Central ERP system, while tracking orders via Microsoft Excel, and providing order confirmations within 24 hours
- Liaised between sales team and customers to ensure positive experiences, and provide best solutions in case of delayed shipments
- Ex: Sending partial truckloads or covering freight fee
- Created BOLs, ensured correct products are being shipped, and verified various documentation to remain compliant with company and US shipping procedures
- Provided customers with communication around inventories, order confirmations, shipping, lead times, etc
- Responded to customer requests for products, services, and company information
- Managed all customer related information and communication
Executive Assistant
Save-On-Foods
05.2021 - 04.2022
- Primary executive support to 4 Senior Vice Presidents and Chief Marketing Officer of Jim Pattison Food Group
- Handled confidential and sensitive information with discretion and tact
- Administered all day-to-day office activities and administrative support including extensive calendaring, arranging complex domestic travel arrangements, expense tracking, and more
- Acted as gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers
- Supported More Rewards department by processing payments for various suppliers and expedited payments when necessary
- Kept important information and documents organized physically, and electronically
- Organized and coordinated conferences and monthly meetings
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Traffic Coordinator
Mar-Tech Under Ground Services
09.2020 - 05.2021
- Coordinated office administrative procedures while reporting to project manager
- Operated Rapid Plan & BlueBeam to create and optimize road maps following guidelines of MOT for multiple ongoing projects
- Utilized Salus Pro to digitally organize occupational health and safety documents for 50 employees
- Balanced workloads and assigned specific tasks to team members in order to accomplish objectives
- Developed and managed document tracking procedures and data gathering processes
- Strictly followed Ministry of Transportation guidelines for traffic control
Order Processor
Mar-Tech Underground Services
11.2017 - 06.2019
- Processed pipeline service orders and invoices for various cities and municipalities
- Established work priorities and ensured deadlines were met
- Regularly tracked and updated project statuses for 2-4 ongoing projects
- Prepared progress reports for various municipalities monthly
- Sent complete entries to Management for evaluation & billing
- Received and reviewed incoming documents and materials
- Entered data into computer tracking system and filed paperwork according to procedures
- Researched and resolved discrepancies to maintain accuracy
- Inspected finished products for quality and adherence to customer specifications.
Education
Applied Business Technology Certificate - Applied Business Technology
University of The Fraser Valley
Abbotsford06.2016
High School diploma -
Abbotsford Traditional Secondary School
Abbotsford, BC06.2008
Skills
- Communication Skills
- Problem solving
- Empathy & Patience
- Active listening
- Adaptability
- Conflict resolution
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Freight Operations
- Retail Sales Customer Service
- Critical Thinking
- Report Creation
- Travel Planning
- Administrative Support
- Shipping and Receiving Understanding
- Project Management Abilities
- Delivery Scheduling
- Typing Proficiency
- Customer Relationship Management
- Clerical Support
- Conflict Resolution
- Call Triaging
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is nothing to find, only to realize. There is nothing to become, only to be. There is nothing to fear, only to love.
Marianne Williamson
Timeline
Customer Service Representative
FT Synthetics
10.2022 - 05.2023
Executive Assistant
Save-On-Foods
05.2021 - 04.2022
Traffic Coordinator
Mar-Tech Under Ground Services
09.2020 - 05.2021
Order Processor
Mar-Tech Underground Services
11.2017 - 06.2019
Applied Business Technology Certificate - Applied Business Technology
University of The Fraser Valley
High School diploma -
Abbotsford Traditional Secondary School
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