Sarah Puckett
Fenwick,Ontario
Summary
Reliable and upbeat employee successful at fostering respectful relationships with customers and associates. Effective in developing creative ideas and highly motivated in problem solving. Equipped with necessary abilities and knowledge to increase customer rapport and implement innovative solutions. Motivated and dependable in engaging in lifelong learning opportunities.
Overview
7
7
years of professional experience
Work History
Wine Associate
Greenlane Estate Winery
04.2020 - Current
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Hudson's Bay
04.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Training junior staff in store policies.
Sales Associate
Skechers
07.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Private Math Tutor
Private Residence
03.2018 - 06.2019
- Tutored student once per week in private sessions using detailed lesson plans.
- Encouraged students to explore new study and calculation methods to promote accountability and accommodation of individual needs.
- Created and shared math resources and materials to boost student comprehension.
- Fostered and maintained strong and trusting rapport with student to promote positive learning experiences.
- Explained math concepts in caring and encouraging environment to help student thrive and learn.
- Administered and evaluated math assessments to identify areas of strengths and weaknesses.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Line Cook
Iggy's Pub & Grub
04.2017 - 11.2018
- Began as dishwasher for approximately a year. Promoted to prep/line cook.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
Bachelor of Education -
Brock University
St. Catharines, ON04.2025
Bachelor of Arts - Studio Arts
Brock University
St. Catharines, ON04.2023
High School Diploma -
E.L. Crossley Secondary School
Fonthill, ON06.2019
Skills
- Product Knowledge
- Inventory Management
- Goal-Driven
- Organization
- Positive Customer Engagement
- Attention to Detail
Accomplishments
- Achieved Dean's Honours List all 4 years of undergraduate degree (Bachelor of Arts)
Languages
English
Native or Bilingual
French
Elementary
Portfolio inclusion upon request.
Completed artworks are compiled in a pdf document for employer review upon request.
Timeline
Wine Associate
Greenlane Estate Winery
04.2020 - Current
Sales Associate
Skechers
07.2019 - 09.2019
Sales Associate
Hudson's Bay
04.2019 - 12.2019
Private Math Tutor
Private Residence
03.2018 - 06.2019
Line Cook
Iggy's Pub & Grub
04.2017 - 11.2018
Bachelor of Education -
Brock University
Bachelor of Arts - Studio Arts
Brock University
High School Diploma -
E.L. Crossley Secondary School
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