Sarah Palmer
Bethany,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Furthermore, I am resourceful and experienced worker offering expertise in customer service, travel coordination and file management. I am detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. While remaining professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Lastly, I am offer experience customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Secretary
Greycrest Homes Inc.
12.2018 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed calendars, scheduling trades and meetings to optimize time
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Membership Services/Front Desk
YMCA Of Peterborough
08.2009 - 06.2012
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Increased membership retention through proactive outreach and timely resolution of issues.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Assisted in the planning and execution of member events to foster a sense of community within the organization.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Maintained strict safety standards facility-wide and with every group.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up postresolution.
Education
Bachelor Of Business Administration-Marketing - Marketing
Sir Sandford Fleming Collage
Peterborough, ON06.2007
Skills
- Supply Ordering
- Appointment Scheduling
- Calendar Management
- Meeting Coordination
- Database Management
- Sales Support
- Expense Tracking
- Customer Service
- Office Administration
- Accounts Receivable and Payable
- Database Maintenance
- Organization
- Confidentiality Understanding
- File Management
- Attention to Detail
- Document Preparation
- Excellent Communication
- Travel Arrangements
- Record Keeping
- Event Planning
- Spreadsheet Management
- Multitasking Abilities
- Recordkeeping
- Data Entry
- Spreadsheet Tracking
Languages
English
Full Professional
Certification
- Smart Serve
- CPR Certification
Timeline
Secretary
Greycrest Homes Inc.
12.2018 - Current
Membership Services/Front Desk
YMCA Of Peterborough
08.2009 - 06.2012
Bachelor Of Business Administration-Marketing - Marketing
Sir Sandford Fleming Collage
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