SARAH PALEN
Ailsa Craig,Ontario
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Pharmacist
Michael's Pharmasave
Bayfield, Ontario
04.2024 - Current
- Provide professional services to qualifying patients.
- Oversee work activities and dispensing activities.
- Prepare medications to be delivered to medical facilities.
- Maintain up-to-date understanding of insurance payment practices.
- Deliver information on potential problems and reactions to prescribed medications for patients of all health conditions and ages.
- Review orders from physicians for prescriptions, handle drug dispensing, and answer questions from patients regarding medications.
- Check medications for content, accuracy, and completeness of all drug packaging and labeling.
- Prioritize and consistently accomplish customer satisfaction and loyalty by fostering relationships with patients.
District Manager
Shoppers Drug Mart
Ontario West
08.2022 - 03.2024
- Provide coaching and mentoring to store owners and store management
- Ensure the corporate plan is executed and operational procedures and standards are adhered to
- Maximize total business growth and performance
- Analyze sales and financial statistics
- Develop and communicate action plans to successfully implement corporate initiatives efficiently
- Identify new potential talent and assist in interviewing, hiring and training of new staff.
Pharmacy Operations Specialist
Shoppers Drug Mart
Ontario West
07.2021 - 07.2022
- Maximize pharmacy business, growth and performance
- Optimize performance of pharmacy teams through direct consultation with Associates, store teams and the regional business unit
- Monitor and achieve projected counts, sales and profit margins to optimize the performance of all pharmacy components including professional services
- Ensure consistency of operational standards, pharmacy services and execution of pharmacy programs
- Identify performance gaps, provide guidance, information and direction to improve store specific and regional results
- Collaborate directly with Associates and store teams on operational issues and help to solve store level problems for the pharmacy
- Develop and communicate action plans to successfully achieve regional goals
- Prepare and present information at district and regional meetings.
Pharmacy Professional Services Enablement Specialist
Shoppers Drug Mart
Ontario South
12.2020 - 07.2021
- Optimize performance of pharmacy teams through direct consultation with Associates
- Collaborate with the Associate and develop a store specific strategy to ensure success in regard to their professional services goals
- Encourage growth of professional services with the goal to provide better patient care
- Monitor professional services outcome in each location to highlight and recommend opportunities for improvement
- Develop and communicate action plans to successfully achieve regional goals
- Provide solutions by using practical and innovative approaches
- Actively collaborate with National Operations, Pharmacy Operations, Regional teams and Associates
- Prepare and present information at district and regional meetings as required
- Liaise with and support regional Pharmacy Operations Specialists.
Associate
Shoppers Drug Mart
Grand Bend, ON
07.2013 - 02.2021
- Maximize the profitability of the business
- Deliver patient care through regular dispensing activities including offering professional services and promoting other pharmacists to do the same
- Actively participate in the Methadone Safety and Improvement Council in 2019/2020.
- Retain product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Build and maintain effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
- Train new pharmacists on company policy, appropriate dispensing goals, and targets.
- Prioritize and consistently accomplish customer satisfaction and loyalty by fostering relationships with patients.
Pharmacist
Shoppers Drug Mart
Exeter, ON
09.2007 - 07.2013
- Maintain records of patient profiles, including drug allergies, medications, and medical histories.
- Provide medication counseling to patients on the proper use and potential side effects of their medications.
- Review prescriptions for accuracy and completeness prior to dispensing.
- Counsel healthcare professionals regarding therapeutic options, formulary restrictions, drug interactions, and side effects.
- Evaluate appropriateness of medication therapy in accordance with established protocols or guidelines.
- Coordinated activities with other healthcare personnel involved in patient care management plans.
- Interpret prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
Instructor
Fanshawe College
London, ON
09.2010 - 12.2010
- Off-campus pharmacology bridging course for Pharmacy Assistants
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques
- Maintained student engagement through creative subject delivery and learning activities
- Used exams, quizzes and projects to assess how well students grasped learning material and concepts
- Applied creative instruction methods to promote student learning objectives.
Education
Licensed Menopause Coach
Women's Health - Girls Gone Strong
08-2024
CPR/First Aid Certification -
Action First Aid
01.2022
ODT Certification -
CAMH
Toronto, ON03.2015
Injection Certification -
Ontario Pharmacists Association
London, ON06.2011
LEAD Program -
Shoppers Drug Mart
London, ON06.2009
Pharmacist
Ontario College of Pharmacists
09.2007
Bachelor of Science Pharmacy -
University Of Toronto
Toronto, ON06.2007
Skills
- Organization
- Clear written and verbal communication
- Delegating assignments
- Issue and conflict resolution
- Team building and motivation
- Staff/team development
- Customer service including professional services
- Computer skills including MS office applications
- Regulatory Compliance
- Regulatory Standards
Timeline
Pharmacist
Michael's Pharmasave
04.2024 - Current
District Manager
Shoppers Drug Mart
08.2022 - 03.2024
Pharmacy Operations Specialist
Shoppers Drug Mart
07.2021 - 07.2022
Pharmacy Professional Services Enablement Specialist
Shoppers Drug Mart
12.2020 - 07.2021
Associate
Shoppers Drug Mart
07.2013 - 02.2021
Instructor
Fanshawe College
09.2010 - 12.2010
Pharmacist
Shoppers Drug Mart
09.2007 - 07.2013
Licensed Menopause Coach
Women's Health - Girls Gone Strong
CPR/First Aid Certification -
Action First Aid
ODT Certification -
CAMH
Injection Certification -
Ontario Pharmacists Association
LEAD Program -
Shoppers Drug Mart
Pharmacist
Ontario College of Pharmacists
Bachelor of Science Pharmacy -
University Of Toronto
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