Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Olson

Customer Service
Three Rivers

Summary

Dedicated team player with a strong background in delivering top-notch customer service. Demonstrated capability to maintain composure and professionalism in challenging situations. Adept at swiftly and efficiently addressing customer concerns. Exceptional communication, organizational, and multitasking abilities. Committed to delivering superior service and fostering positive customer interactions.

Overview

9
9
years of professional experience
2025
2025
years of post-secondary education

Work History

Supervisor/Bartender/Hostess

Gateway Restaurant and Lodge
10.2023 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Hostess/Bartender/Barback

Andrei's
06.2021 - 09.2023
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Set up linens, dishes, and silverware to prepare tables for customers.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
  • Presented menus to answer questions about items and make recommendations.
  • Checked patron identification to verify minimum age requirements for drinking alcohol.

General Sales Associate

European Wax Center
12.2019 - 09.2020
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Performed cleaning tasks, keeping store neat and organized.

Sales Associate/BartenderHostess

Yardhouse
03.2019 - 08.2019
  • Operated cash register and POS to process sales transactions and handle payments.
  • Used product knowledge for handling objections.
  • Introduced promotions and sale opportunities, enticing customers.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Trained new employees on company policies and strong sales techniques.
  • Monitored restaurant activity to determine seating and dining flow.
  • Escorted guests to proper tables or offered open seating options in bar and patio areas.
  • Conversed with members and guests in outgoing and friendly manner.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
  • Greeted patrons and coordinated table assignments to meet party preferences and requests.
  • Distributed, collected and organized printed menus.
  • Answered phone calls to take reservations and address guest questions and concerns.

Brand Representative

Hollister
06.2016 - 03.2019
  • Set up and arranged displays and demonstration areas to attract attention of prospective customers.
  • Identified interested and qualified customers to provide them with additional information.
  • Sold products being promoted and kept records of sales.
  • Scanned carton labels and shelf stickers to reconcile items on hand with inventory records.
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.

Education

Cosmetology -

Santiago Canyon College
Orange, CA

Skills

  • Upselling techniques expertise
  • Customer service expertise
  • Collaborative team member
  • Team leadership
  • Experienced in upselling techniques
  • Patience and tolerance

Timeline

Supervisor/Bartender/Hostess

Gateway Restaurant and Lodge
10.2023 - 04.2025

Hostess/Bartender/Barback

Andrei's
06.2021 - 09.2023

General Sales Associate

European Wax Center
12.2019 - 09.2020

Sales Associate/BartenderHostess

Yardhouse
03.2019 - 08.2019

Brand Representative

Hollister
06.2016 - 03.2019

Cosmetology -

Santiago Canyon College

Similar Profiles

CREATE PROFILE
Sarah OlsonCustomer Service