Sarah O'Hearn
Cambridge,ON
Summary
Seeking employment as a Primary Care Paramedic for a service that directly utilizes my relative experience and knowledge, while encouraging professional and personal growth. Fast-thinking Advanced Medical First Responder volunteer with over 13 years of experience in the Halton community. Known for thriving in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Walmart Canada
03.2019 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational and company culture, optimize procedures for higher efficiency and help company evolve and grow.
- Hired, trained and guided team members to maintain high productivity and performance metrics, while ensuring operation compliance.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
PT/Seasonal Sales Associate
Things Engraved
12.2018 - 01.2021
- Keyholder with cash handling and safe bag handling responsibility.
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended products and services, while explaining features and costs to help customers make educated buying decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Communications Dispatcher and Security Guard
H.A.R.P. Security
09.2011 - 11.2018
- Monitored alarm and fire systems and closed circuit televisions to dispatch appropriate police, fire, EMS, or security response to intrusions and alarms.
- Operated telephone and radio equipment to make and receive requests and reports from police officers and alarm companies.
- Provided on-the-job training and coaching to develop new dispatchers.
- Directed responders using assigned mapping systems for timely response.
- Received public non-emergency calls and coordinated response in order to effectively dispatch emergency services while tracking data in real-time environments.
- Assisted with report writing and data entry as required while following confidentiality regulations to maintain privacy.
- Responded quickly to incidents and assessed active situations for safety and security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Diploma - Primary Care Paramedic
Oxford College of Arts, Business, And Technology
Burlington, ON06.2024
Diploma - Police Foundations
Halton Business Institute Career College
Burlington, ON01.2010
High School Diploma -
Acton District High School
Acton, ON01.2008
Skills
- Critical Decision-Making Skills
- Cardiopulmonary Resuscitation (CPR)
- First Aid Administration
- Medical Volunteer
- Organizational Effectiveness
- Adaptable Under Pressure
- Logical Reasoning
- Safety and Security
Certification
- Standard First Aid and CPR HCP (AED Inclusive)
- Advanced Medical First Responder
- Valid Ontario G Driver’s Licence
Volunteer Experience
St. John Ambulance Medical First Responder Division, Halton-Hamilton Region
Deputy Chief Operations and Community Services, 03/01/10 - Present
Languages
English
Native or Bilingual
French
Elementary
Timeline
Operations Manager
Walmart Canada
03.2019 - 03.2023
PT/Seasonal Sales Associate
Things Engraved
12.2018 - 01.2021
Communications Dispatcher and Security Guard
H.A.R.P. Security
09.2011 - 11.2018
Diploma - Primary Care Paramedic
Oxford College of Arts, Business, And Technology
Diploma - Police Foundations
Halton Business Institute Career College
High School Diploma -
Acton District High School
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