Hi, I’m
Sarah Ogiji
Winnipeg,MB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
years of professional experience
Work History
N.E.E.D.S
Administrative Assistant/Receptionist Intern
07.2024 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Kubwa PHC Center
Medical Assistant /Front Desk Receptionist
01.2021 - 08.2024
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Pearl Interfacet Resources Ltd
Administrative Assistant
07.2015 - 08.2023
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Zibahs Oven N Fries
Customer Service Representative and Social Media Content Creator
03.2013 - 06.2016
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
University of ManitobaWinnipeg, Manitoba
Applied Business Management
07.2024
Institute Francaise Nigeria
Diploma in French levels A1,A2 and B1
08.2023
Benue State University
Masters of Science in Mass Communication
01.2009
Benue State University
Bachelors of Science in Mass Communications
01.2004
Skills
- Coordination
- Communication
- Interpersonal Skills
- Experienced Program assistant administrator/coordinator who goes above and beyond basic administrative tasks and takes on multiple projects at a time Excellent at tech support services, able to set up meetings on Zoom, microsoft teams, and google meet Seeking to leverage extensive industry knowledge, strong communication skills, and comprehensive understanding of team engagement to contribute to a dynamic team and further enhance organizational success Committed to upholding the highest professionalism and service excellence standards while paying keen attention to details Computer Proficient in Microsoft Office and google applications including Excel spreadsheet, Word, PowerPoint, GSuite, Gsuite Admin, Google Drive, to schedule meetings, prepare presentations, record minutes of meetings,track attendance and handle day to day administrative duties
- Co-ordinated and provided technical support for annual professional development seminars and conferences for approximately 150 youths across the state; sent out invitations, arranged venues and refreshments, and gifts for presenters Acted as foremost resource person for both online and onsite staff training and developments Delegated tasks to staff according to project deadlines Coordinated strategy and goal setting exercises; communicated targets, project objectives, and achievement plans
- Customer Service
- Computer Skills
- Administrative Support
- Office Administration
- Customer and client relations
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
- Appointment Scheduling
Administrativesupervisoryskills
Performed various administrative tasks in relation to document management, as well as evaluated, administered and improved the efficiency, effectiveness and productivity of organizations programs. Assisted in preparing documents for office meetings, sending notice of meetings, documents and memos for review during meeting in advance and ensuring a seamless program. Managed employee hiring and performance evaluation processes including tracking promotions and advancements. Organized team bonding activities, and attend to weekly departmental meetings. Took in charge in organizing refreshements for internal meetings and other meetings with stakeholders.
Coordinationskills
Responded to and followed up via phone, text and email, providing accurate information on schedules and meeting sessions and any other information as required. Coordinated official travels for executives and colleagues. Researched and negotiated discounts with airline tickets, airport pickups and hotel accomodations, cutting down expenses by about 30%. Maintained a high level of professionalism as an ambassador for Pearl Interfacet Resources Ltd. Corroborated with members of other teams like the executives, finance, HR and operations department for innovative, effective delivery of managements’ task and responsibilities. Bilingual, excellent communication in English and intermediate communicator in French
Volunteer Experience
- Communications Intern, USAID/ Markets, Nigeria, 2007
- Independent Monitor (National Immunization Period), World Health Organization, Nigeria, 2006
Languages
English
Native or Bilingual
https://www.linkedin.com/in/sarah-ogiji-781bbb293/
Timeline
Administrative Assistant/Receptionist Intern
N.E.E.D.S
07.2024 - Current
Medical Assistant /Front Desk Receptionist
Kubwa PHC Center
01.2021 - 08.2024
Administrative Assistant
Pearl Interfacet Resources Ltd
07.2015 - 08.2023
Customer Service Representative and Social Media Content Creator
Zibahs Oven N Fries
03.2013 - 06.2016
University of Manitoba
Applied Business Management
Institute Francaise Nigeria
Diploma in French levels A1,A2 and B1
Benue State University
Masters of Science in Mass Communication
Benue State University
Bachelors of Science in Mass Communications
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