Sarah Oei
Thorold,ON
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
124 on Queen Hotel and Spa
08.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed both classic and specialized drink orders using liquor, bitters, sugars and fruits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Junior Server/Bartender
Trius Winery
04.2022 - Current
- Assisted with dining room set up prior to and after service period.
- Shared knowledge of menu items and flavors, upon presentation to the table.
- Mixed both classic and specialized drink orders using liquor, bitters, sugars and fruits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Turtle Jack's Muskoka Grill
07.2021 - 09.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Galt Country Club
06.2021 - 08.2021
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
Pool Manager
Vine Ridge Resort
06.2020 - 09.2020
- Opened and closed location and monitored shift changes to uphold successful operations strategies and ensure health standards are met.
- Recruited and developed 5 employees for aquatics department.
- Directed group of 5 lifeguards handling daily and complex requirements of aquatics department.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
Lifeguard/Instructor
City of St. Catharines
10.2019 - 03.2020
- Monitored safety of all guests in and around swimming pool.
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Head Instructor/Lifeguard
City of Cambridge
05.2019 - 09.2019
- Opened and closed location and monitored shift changes to uphold successful operations strategies and ensure health standards are met.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Oversaw day-to-day operations, including managing lifeguard rotations and continuous improvement of industry best practices.
Lifeguard/Instructor
City of Cambridge
09.2016 - 09.2018
- Monitored safety of all guests in and around swimming pool.
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Checked water readings every 2 hours to keep chemicals at safe levels and avoid potential illnesses among patrons.
Tutor
Self-Employed
09.2015 - 06.2016
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Worked with with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Developed student confidence though attentive instruction in English and mathematics, applying positive reinforcement strategies.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
Sales Associate
Mastermind Toys
10.2015 - 12.2015
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Worked alongside retail representatives to boost sales by enhancing product presentations.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Assisted with opening and closing procedures including cleaning and organizing sales floor.
Education
Bachelor of Kinesiology - Kinesiology
Brock University
St. Catharines, ON04.2022
Skills
- Decision-making abilities
- Effective problem-solver
- Organization and Time management
- Leadership and Training abilities
- First Aid and CPR
- Customer Service
- Point of sale operation
- Beverage preparation
- Liquor, Beer and Wine Knowledge
- Custom Drink Preparation
Certification
- Lifesaving Society Standard First Aid with CPR-C
- Lifesaving Society National Lifeguard
- Lifesaving Society Swim Instructor
- Lifesaving Society Lifesaving Instructor
- Lifesaving Society Emergency First Aid Instructor
- High Five Healthy Principles of Child Development
- Lifesaving Society Pool Operators 1
- Lifesaving Society Aquatic Supervisor Training
- Smart Serve Certified, Smart Serve Ontario
Additional Information
References available upon request.
Timeline
Bartender
124 on Queen Hotel and Spa
08.2022 - Current
Junior Server/Bartender
Trius Winery
04.2022 - Current
Server
Turtle Jack's Muskoka Grill
07.2021 - 09.2021
Server
Galt Country Club
06.2021 - 08.2021
Pool Manager
Vine Ridge Resort
06.2020 - 09.2020
Lifeguard/Instructor
City of St. Catharines
10.2019 - 03.2020
Head Instructor/Lifeguard
City of Cambridge
05.2019 - 09.2019
Lifeguard/Instructor
City of Cambridge
09.2016 - 09.2018
Sales Associate
Mastermind Toys
10.2015 - 12.2015
Tutor
Self-Employed
09.2015 - 06.2016
Bachelor of Kinesiology - Kinesiology
Brock University