Sarah Nisa
Laval,QC
Summary
I have 6+ years of customer service experience. I am well-organized and knowledgeable about different work environments. I stay calm under pressure and quickly resolves customer service requirements. I am a reliable team member accustomed to taking on new challenging tasks. Effortlessly engage clients with good communication skills and adapt with any given situation upon me. Always ready to learn and guide others.
Overview
6
6
years of professional experience
Work History
Financial Representative
Easyfinancière
Laval, QC
03.2024 - Current
- Contacted customers regarding past-due accounts and arranged payment options.
- Documented call notes and payment promises in account records.
- Negotiated repayment plans while following company policies and compliance rules.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Verified income, credit, and asset documents for underwriting review.
- Reviewed loan applications for completeness in lending operations.
- Submitted loan applications to underwriting department for review and approval process.
- Guide clients with financial services.
- Build a friendly connection with the clients to offer them the best services.
FLIGHT ATTENDANT
Air Canada
10.2023 - 04.2024
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
- Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions.
SALES ASSOCIATE
Le Creuset
05.2023 - 02.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Followed checklist to complete retail store opening and closing activities.
- Assisted with training and mentoring new team members.
- Demonstrated product features and capabilities to potential buyers.
BARISTA
Starbucks
05.2023 - 09.2023
- Greeted customers in a friendly manner and carefully took their orders.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Replenished supplies to maintain adequate stock levels.
- Took coffee, food and other beverage orders and prepared them for customers quickly and effectively.
- Cleaned, sanitized and restocked work area multiple times a day.
- Demonstrated great teamwork with other co-workers.
CUSTOMER SERVICE ASSOCIATE
Walmart
07.2022 - 10.2022
- Supported cashiers and customers to locate products
- Confirmed prices and replenished stock
- Welcomed customers and offered quick assistance to handle diverse needs
- Maintained knowledge of current and future promotions to inform customer purchasing decisions
- Unloaded, unboxed and transported incoming merchandise
- Monitored aisles, restocked shelves and cleaned spills
- Greeted guests entering or exiting store and approached sales registers, answering questions and directing to product locations store departments
SUPERVISOR
Tim Hortons
06.2020 - 06.2022
- Communicated with customers regarding orders, comments and complaints.
- Welcomed each customers with a warm and friendly demeanor.
- Trained less experienced new staff members
- Counted and reconciled cash-drawer prior to or following each shift
- Assisted with opening and closing shift.
- Managed opening and closing tasks such as cleaning the working area countertops, mopping and cleaning the tables.
- Gave great customer satisfaction by preparing their order quickly.
Education
HIGH SCHOOL DIPLOMA -
Dorval-Jean XXIII
SCIENCES HUMAINES
College Montmorency
Skills
- Very Independent
- Team leadership
- Calm under pressure
- Improve quickly
- Reliable and punctual
- Very friendly and positive
- Perseverant
- Good at resolving customer complaints
- Good communication skills
- Flexible schedule
LANGUAGES
Bengali Advanced, English Fluent, French Fluent
Timeline
Financial Representative
Easyfinancière
03.2024 - Current
FLIGHT ATTENDANT
Air Canada
10.2023 - 04.2024
SALES ASSOCIATE
Le Creuset
05.2023 - 02.2024
BARISTA
Starbucks
05.2023 - 09.2023
CUSTOMER SERVICE ASSOCIATE
Walmart
07.2022 - 10.2022
SUPERVISOR
Tim Hortons
06.2020 - 06.2022
HIGH SCHOOL DIPLOMA -
Dorval-Jean XXIII
SCIENCES HUMAINES
College Montmorency