Sarah Nicholson
Tracadie Cross,PE
Summary
Logical Transportation Manager with 10+ years background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and direct reports. Excellent multitasking, time management and verbal communication talents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Terminal Manager
Armour Transportation Systems
09.2019 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Monitored employee performance and productivity.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
Terminal Clerk
Armour Transportation Systems
02.2014 - 09.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Administration Clerk /Dispatcher
Day And Ross Transportation Group
01.2011 - 10.2013
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled deliveries and pickups according to customer needs.
- Manifested and dispatched out nightly LTL trailers.
Education
Executive Office Assistant - Business Administration
CompuCollege School of Business
Charlottetown, PE02.2004
GED -
Holland College
Charlottetown, PE03.2000
Skills
- Profit and Loss Management
- Company Inventory Oversight
- Hazardous Material Tracking
- Supply Chain Performance Management
- Fleet Dispatching
- Safety
- Occupational Health and Safety
- WHIMIS
- First Aid
Certification
Occupational Health and Safety
First Aid
Reasonable Suspicion Certificate
Timeline
Terminal Manager
Armour Transportation Systems
09.2019 - Current
Terminal Clerk
Armour Transportation Systems
02.2014 - 09.2019
Administration Clerk /Dispatcher
Day And Ross Transportation Group
01.2011 - 10.2013
Executive Office Assistant - Business Administration
CompuCollege School of Business
GED -
Holland College
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