Sarah Nicely
Victoria,BC
Summary
Hello,
I'm Sarah Nicely, I have lived in Victoria, BC for 20 years. I am a dedicated worker with a strong commitment to providing high-quality services. Leveraged extensive local knowledge in Victoria, BC to deliver exceptional results and maintain client satisfaction. Focused on contributing positively to a team-oriented environment.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Scrub and Shine House Cleaning
Victoria, BC
01.2010 - 07.2026
- Trained cleaning staff on best practices to improve service quality.
- Developed cleaning protocols to ensure high standards of service.
- Addressed customer inquiries in a timely manner to enhance service experience. and resolved issues promptly.
- Ensured compliance with health and safety regulations in all tasks.
- Implemented marketing strategies to attract new clients effectively.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service and effective issue resolution.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Maid
Scrub and Shine House Cleaning
Victoria, British Columbia
01.2010 - 07.2026
- Cleaned residential spaces using efficient techniques and eco-friendly products.
- Organized cleaning supplies and equipment for easy access during jobs.
- Maintained high standards of cleanliness in homes and client areas.
- Assisted in training new staff on cleaning protocols and best practices.
- Communicated effectively with clients to understand specific cleaning needs.
- Developed schedules to ensure timely completion of cleaning assignments.
- Inspected completed work for quality assurance before client approval.
- Vacuumed carpets and floors.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Dressed beds with freshly laundered linens for a polished look.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Washed windows and walls.
- Performed other related duties as assigned.
- Took out garbage regularly.
- Assisted with laundry duties as needed.
- Organized supplies for use based on expected customer needs.
- Emptied wastebaskets and replaced trash liners.
- Removed cobwebs from ceiling corners.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained exterior of residence by sweeping porches, patios, decking areas.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Performed various laundry duties, including folding, ironing and pressing.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Reported damage or theft of hotel property to management.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
Alberni District Secondary
Port Alberni, BCSome College (No Degree) - Buisness Administration
Camosun College
Victoria, BCSkills
- Customer service
- Able to handle demand / high turnover speeds
- Organized
- Dependable worker
- I enjoy cleaning!
Timeline
Owner/Operator
Scrub and Shine House Cleaning
01.2010 - 07.2026
Maid
Scrub and Shine House Cleaning
01.2010 - 07.2026
Alberni District Secondary
Some College (No Degree) - Buisness Administration
Camosun College