Sarah Ngongjock
Edmonton,AB
Summary
Experienced and personable front desk professional with a background in healthcare and high-volume customer service environments. Proven ability to communicate effectively, manage administrative tasks with precision, and create a welcoming, supportive atmosphere for clients and visitors. At a busy physiotherapy clinic, I regularly supported senior patients with empathy, patience, and attention to detail—experience that aligns closely with AgeCare’s commitment to compassionate care. Outside of work, I remain actively involved with seniors through volunteer roles at my local church, further deepening my understanding of their needs. I bring strong interpersonal skills, adaptability, and a sincere dedication to enhancing the day-to-day experience of those I serve.
Overview
6
6
years of professional experience
Work History
Receptionist/Administrative Assistant
Innovation Physical Therapy
Edmonton, AB
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Team Lead
Old Navy
Edmonton, AB
07.2022 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Edmonton Expo Centre
Edmonton, AB
10.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Social Psychology
Athabasca University - Distant Learning
Athabasca, ABHigh School Diploma -
Ross Sheppard High School
Edmonton, ABSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Office administration
- Administrative support
- Professional demeanor
- Relationship building
Affiliations
- Grace Lutheran Church - Volunteer Sunday School Teacher
- Fort Road Victory Church - Former Youth Group Leader
Timeline
Receptionist/Administrative Assistant
Innovation Physical Therapy
09.2024 - Current
Team Lead
Old Navy
07.2022 - 08.2024
Customer Service Representative
Edmonton Expo Centre
10.2019 - 05.2022
Bachelor of Arts - Social Psychology
Athabasca University - Distant Learning
High School Diploma -
Ross Sheppard High School