Sarah Miller
Oakville,ON
Summary
Dynamic professional with a proven track record in customer service and product sales, honed at Bronte Laser and Dermatology Center and other leading companies. Excelled in building rapport and employing problem-solving abilities to enhance customer satisfaction. Skilled in professional telephone demeanor, achieving notable sales growth. Demonstrates a strong ability to connect with clients and meet their needs with expertise.
Overview
15
15
years of professional experience
Work History
Front and Back Office Medical Assistant
Bronte Laser and Dermatology Center
2023.07 - Current
- Greet and interact with patients to provide information, answer inquiries about skincare products, maintain a pristine reception area to deliver excellent customer service.
- Answer phone calls, scheduling appointments, placing reminder calls and handling patient questions about products, and procedures offered at the Clinic: always ensuring a positive patient experience by delivering excellent customer service.
- Ensuring Dermatologist has a complete consult/follow up schedule on a daily basis to ensure maximum income for Clinic
- Direct patients to exam rooms, field questions and prepare patients for physician examination in a kind, professional manner.
- Prepare and organize specimens for laboratory collection.
- Sterilize and restock each medical room with adequate supply products and supplies in preparation for patients.
- Place new supply orders, manage inventory and restock skincare products for sale.
Beauty Sales Consultant
BeautyCounter
2018.06 - 2023.04
- Developed strong rapport with customers and created positive impression of business.
- Provided one-on-one consultations for each customer, helping them find the right skincare, makeup and hair products best suited to their appearance.
- Engaged in friendly conversation with customer by asking questions to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized and held product events while maintaining a clean and organized sales area
- Stayed updated on latest beauty and skin care trends.
Medical/Surgical Unit Clerk
Oakville Trafalgar Memorial Hospital
2013.08 - 2018.06
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Coordinated and scheduled meetings and appointments.
- Informed and supported patient care team through consistent communication and administrative support duties.
- Utilized hospital software to record and track patient information.
- Completed weekly payroll for nursing staff.
- Collaborated with patient-care team to support patients and family visitation.
- Provided excellent customer service to all members of the health care team, patients and families with a calm, solution-focused attitude.
Sales Associate
Silpada Designs Jewelry
2011.12 - 2013.08
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Mary Kay Consultant
Mary Kay
2009.03 - 2011.07
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Provided personalized skincare recommendations to specifically target top concerns.
- Recommended specific hair and beauty products to meet individual customer needs.
- Professionally applied makeup to clients for productions and performances.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Education
Diploma - Health Record Administration - Health Record Administration Management
George Brown College
Toronto, ON06.1987
Bachelor of Arts - English
University of Guelph
Guelph, ON05.1985
Skills
- Customer Service
- Product Knowledge
- Sales closing
- Product Sales
- Building rapport
- Problem-solving abilities
- Active Listening
- Professional telephone demeanor
Languages
English
French
Timeline
Front and Back Office Medical Assistant
Bronte Laser and Dermatology Center
2023.07 - Current
Beauty Sales Consultant
BeautyCounter
2018.06 - 2023.04
Medical/Surgical Unit Clerk
Oakville Trafalgar Memorial Hospital
2013.08 - 2018.06
Sales Associate
Silpada Designs Jewelry
2011.12 - 2013.08
Mary Kay Consultant
Mary Kay
2009.03 - 2011.07
Diploma - Health Record Administration - Health Record Administration Management
George Brown College
Bachelor of Arts - English
University of Guelph
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