Sarah-Michelle Cronshaw
Mississauga,ON
Summary
Dynamic and results-driven professional with 10 years of experience in the sports and recreation industry, including leadership roles in professional sports organizations and youth camps. Proven track record of creating and implementing engaging programs, fostering team spirit, and developing athletic performance. Skilled in managing large groups, coordinating special events, and ensuring a safe and inclusive environment. Passionate about mentoring athletes and campers to achieve their full potential, with a strong commitment to promoting physical activity, teamwork, and personal growth.
Overview
11
11
years of professional experience
Work History
Program Director (RBI Summer Edition)
Jays Care Foundation
06.2024 - Current
- Directed a team of 7 activity leaders while overseeing the work of 50 Jr. staff.
- Managed scheduling and organization of all camp activities for up to 200 youth campers.
- Implemented efficient scheduling system for staff breaks and roles.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Managed procurement of supplies and equipment for programming team.
- Collaborated with various staff to uncover issues, identify applicable solutions, and offer guidance.
- Fostered a positive camp culture and environment.
Baseball Development Coach (RBI Spring)
Jays Care Foundation
03.2024 - 06.2024
- Provided coaching and guidance to a team comprising of students from grades 4-6
- Implemented innovative and interactive training techniques, facilitating athletes to challenge their limits
- Facilitated growth mindset in our practices and team life
- Fostered a positive team culture and experience
- Led team to a top three finish among 24 competing schools.
- Enhanced team performance by implementing personalized coaching plans and development strategies.
- Addressed performance gaps by creating targeted action plans and providing ongoing coaching to improve skills over time.
Floor Supervisor
Pinnacle Caterers
04.2021 - 12.2023
- Managed and directed servers and hostesses as the Floor Supervisor for the establishment.
- Served at both Air Canada Signature Club (Scotiabank Arena) and Lakehouse (Budweiser Stage).
- Conducted preparations at the restaurant in anticipation of an important event.
- Collaborated extensively with MLSE and Live Nation to deliver exceptional support for VIP clients.
- Delivered exceptional customer service to create a memorable evening for all guests.
- Assisted BOH team in meeting guest requests and preferences.
- Managed POS systems with speed and efficiency
- Efficiently perform in a time-sensitive, fast-paced work setting with confidence.
Team Administrator
Nike Elite Youth Basketball Circuit
04.2018 - 03.2022
- Traveled extensively on the EYBL Circuit
- Verified eligibility of all players with NCAA guidelines
- Managed scheduling of venues for tournaments and sessions.
- Coordinated and managed all aspects of travel planning.
- Ensured timely coordination and execution of all games
- Developed comprehensive player profile booklets for organizational use.
- Consistently maintaining up-to-date information on team rosters and understanding of the NCAA rules.
- Demonstrated ability to effectively handle and prioritize numerous responsibilities with a high level of professionalism.
Service Experience Coordinator
Nordstrom
08.2017 - 03.2019
- Efficiently handled all customer inquiries and resolutions
- Ensured the readiness of staff and store for specials or sales.
- Implemented effective floor plan strategies to optimize sales during high-volume shopping periods such as Boxing Day and Black Friday.
- Accomplished the set target objective in a timely manner
- Supervised Studio Show lending operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Basketball Operations Associate
Crestwood Preparatory School
09.2017 - 01.2019
- Manage the coordination of basketball schedules for male and female players
- Facilitated smooth and efficient travel coordination.
- Organized and facilitated player visits to prospective colleges
- Maintained organized documentation for all travel-related requirements such as passports, visas, and health records.
- Implemented efficient system for equipment acquisition
- Managed the scheduling of all team competitions
- Maintained accurate and organized inventory records for the department
- Coordinated practice schedules for teams at various locations
- Coordinated and arranged athlete recruitment meetings.
Team Lead
Nike
08.2016 - 03.2018
- Managed a team responsible for the youth shoes and apparel sector
- Created an appealing environment by setting up new displays for products.
- Designed floor plans for major sales events such as Boxing Day and Black Friday
- Met or exceeded monthly target objective.
- Boosted revenue through enhanced youth apparel sales.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Team Manager
Grassroots AAU
03.2016 - 03.2018
- Managed a youth basketball team
- Assisted with team operations and logistics
- Coordinated team travel and tournament participation
- Assisted with player development and support
- Handled team administration and communication.
Basketball Operations Intern
Toronto Raptors
08.2016 - 08.2017
- Intern in the Basketball Operations Department
- Worked with our G League team (Raptors 905)
- Coordinated and implemented regular community days to enhance team's involvement in the surrounding neighborhood.
- Managed the organization of ticket distribution and post-game passes for home and away games.
- Implemented streamlined processes for distributing tickets and passes in partnership with the ticket office.
- Assisted media relations team by scheduling player and coach interviews.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in player development activities when available.
Team Manager
Team Ennis/CIA Bounce
04.2016 - 03.2017
- Managed and oversaw youth basketball programs for 3 age groups.
- Played a pivotal role in ensuring efficient team operations and logistics.
- Efficiently coordinated team's travel plans and enabled their engagement in various tournaments.
- Supported players with athletic training needs.
- Oversaw administrative tasks and facilitated communication within the team.
Intern (Player Relations)
NBA Summer League
07.2016 - 07.2016
- Intern in the Player Relations Department
- Played an integral role in coordinating player logistics and delivering support for the duration of the NBA Summer League
- Facilitated various player initiatives and planned team events.
- Assisted in arranging transportation and accommodations for players
- Delivered on-site assistance to athletes and their loved ones.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Athletic Trainer
Canada Elite
04.2015 - 03.2016
- Provided athletic training support to a youth basketball team
- Assisted with player injury prevention and rehabilitation
- Coordinated medical services for the team
- Assisted with team operations and logistics
- Handled team administration and communication.
Brand Ambassador
Jordan Brand
02.2016 - 02.2016
- Participated in promotional events and activations as a representative of the Jordan Brand.
- Brand Ambassador for the 2016 NBA All-Star game.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Efficiently communicated with customers, sharing product knowledge.
- Supported with event preparations and operational tasks.
- Enhanced brand visibility while cultivating customer loyalty.
Unit Leader
Camp Olympia
06.2013 - 08.2014
- Provided leadership and supervision to a group of 15 staff members while managing an overall team size of 150 staff.
- Provided supervision and mentorship to a diverse group of campers.
- Organized and managed a wide range of camp activities and programs
- Ensured safety and well-being of campers
- Assisted in the coordination and execution of camp operations.
- Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
Education
Bachelors of Applied Health Sciences - Athletic Therapy -
Sheridan College
Brampton, ON05.2019
High School -
Monsignor Percy Johnson CSS
Toronto, ON06.2014
Skills
- Communications
- Positive
- Customer Service
- Microsoft Word
- Excel
- Problem Solving
- Administration knowledge
- Staff Development
Awards
- First Aid CPR & Emergency C Certified
- WHMIS Certified
- 1000pts Award
- Athlete of the Year
- Basketball Team Captain
- Softball Team Captain
- Student Leadership
References
Available Upon Request
Projects
Falsta Community Center- Community Renovation, Helped organize the renovation of the community center for a new basketball court and weight room for our AAU team. Jane and Finch Classic - Tournament Convenor, Organized the tournament lay out and made sure all games were running on schedule. Tevaun Smith Football Camp - Event Administrator, Prepared all camper registration for the weekend as well as organized the schedule for the weekend. OVO Basketball Tournament- Tournament Convenor, Organized tournament layout as well as getting the tournament sanctioned by the NCAA to allow college players to play.
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Program Director (RBI Summer Edition)
Jays Care Foundation
06.2024 - Current
Baseball Development Coach (RBI Spring)
Jays Care Foundation
03.2024 - 06.2024
Floor Supervisor
Pinnacle Caterers
04.2021 - 12.2023
Team Administrator
Nike Elite Youth Basketball Circuit
04.2018 - 03.2022
Basketball Operations Associate
Crestwood Preparatory School
09.2017 - 01.2019
Service Experience Coordinator
Nordstrom
08.2017 - 03.2019
Team Lead
Nike
08.2016 - 03.2018
Basketball Operations Intern
Toronto Raptors
08.2016 - 08.2017
Intern (Player Relations)
NBA Summer League
07.2016 - 07.2016
Team Manager
Team Ennis/CIA Bounce
04.2016 - 03.2017
Team Manager
Grassroots AAU
03.2016 - 03.2018
Brand Ambassador
Jordan Brand
02.2016 - 02.2016
Athletic Trainer
Canada Elite
04.2015 - 03.2016
Unit Leader
Camp Olympia
06.2013 - 08.2014
Bachelors of Applied Health Sciences - Athletic Therapy -
Sheridan College
High School -
Monsignor Percy Johnson CSS
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