Sarah McRoberts
Dawson Creek ,BC
Summary
Proven leader and efficient multitasker, I excel in fast-paced environments, as demonstrated at McDonald's where I streamlined operations, enhancing customer satisfaction. Skilled in customer service and time management, I've significantly contributed to team success and productivity across various roles, from insurance agent to bakery clerk, by prioritizing client needs and fostering positive workplace dynamics.
Overview
19
19
years of professional experience
Work History
Insurance Agent
Combined Insurance
Dawson Creek, BC
02.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Janitor
Bee Clean
Dawson Creek, BC
01.2018 - 06.2022
- Maintained clean and comfortable environments in a government building by tasks such as vacuuming, mopping, cleaning windows, cleaning bathrooms and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and railings.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
General Kitchen Worker
PTI
Fort McMurray, AB
07.2008 - 02.2013
- Assisted with meal preparation, ensuring timely service for customers.
- Supported positive workplace culture by actively engaging with coworkers in a respectful manner.
- Ensured timely restocking of supplies throughout the shift, preventing shortages that could impact meal preparation or service.
- Managed multiple tasks simultaneously while maintaining accuracy and speed in a fast-paced environment.
- Maintained high standards of cleanliness, contributing to a safe and sanitary work environment.
- Facilitated smooth shift transitions by effectively communicating with incoming coworkers about ongoing tasks or issues requiring attention.
- Demonstrated versatility by working various roles within the kitchen as needed, from dishwashing to food prep.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
Team Lead
McDonald's
Nanaimo, BC
05.2007 - 06.2008
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Contributed to maintaining a positive work environment by fostering effective communication among team members and customers.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Worked different stations to provide optimal coverage and meet production goals.
Deli Clerk
Food Country
Nanaimo, BC
03.2006 - 05.2007
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
Bakery Clerk
Food Country
Nanaimo, BC
03.2006 - 05.2007
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Education
High School Diploma -
Cedar Community Secondary School
Nanaimo, BC2005
Skills
- Customer service
- Time management
- Multitasking and organization
Languages
English
Timeline
Insurance Agent
Combined Insurance
02.2024 - Current
Janitor
Bee Clean
01.2018 - 06.2022
General Kitchen Worker
PTI
07.2008 - 02.2013
Team Lead
McDonald's
05.2007 - 06.2008
Deli Clerk
Food Country
03.2006 - 05.2007
Bakery Clerk
Food Country
03.2006 - 05.2007
High School Diploma -
Cedar Community Secondary School