Sarah McKim-Glinz
Valley,NS
Summary
Dynamic professional with a proven track record at Long & McQuade Musical Instruments, excelling in project management and fostering teamwork. Expert in scheduling coordination and customer relationship management, significantly enhancing operational efficiency and client satisfaction. Demonstrates strong computer skills and interpersonal relations, contributing to a positive and productive work environment.
Overview
14
14
years of professional experience
Work History
Lesson Coordinator
Long & McQuade Musical Instruments
07.2021 - Current
- Managed scheduling and coordination of music lessons for over 350 students and 13 instructors.
- Entered student and instructor information into the database accurately and efficiently.
- Maintained high level of customer service by responding to inquiries from students, parents, and instructors regarding lesson scheduling, availability, and satisfaction.
- Responsible for all administrative support to the lesson department, including filing, answering phones, and responding to emails, and payroll.
- Led recruitment efforts by interviewing potential candidates and identifying those who would best fit the role of an educator within our schools'' environment.
- Contributed to a positive working environment by supporting colleagues and fostering a sense of teamwork among the lesson staff and instructors.
Assistant Manager
Long & McQuade Musical Instruments
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Private Music Teacher
Glinz Studio Singers
01.2010 - 06.2022
- Inspired passion for music in students by sharing personal experiences as a professional musician and performer.
- Cultivated an inclusive environment where all learners felt welcomed and supported in their pursuit of musical excellence.
- Arranged performance recitals and concerts to allow students to showcase musical talents.
- Studied and maintained up-to-date knowledge and awareness of testing requirements to prepare students for examinations.
- Coordinated community outreach events, giving students the opportunity to perform in various settings while promoting the importance of music education.
- Developed comprehensive lesson plans that incorporated a variety of musical styles, techniques, and theory concepts for well-rounded learning experiences.
Customer Service Representative
MAX Arts. Athletics. Wellness
09.2012 - 12.2014
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Education -
Memorial University of Newfoundland
St John’s, NL12.2011
Bachelor of Music - Vocal Performance, Minor in Biology
Mount Allison University
Sackville, NB04.2010
Skills
- Project management abilities
- Business Administration
- Schedule oversight
- Teamwork and Collaboration
- Computer Skills
- Work Planning and Prioritization
- Scheduling and Coordinating
- Administration and Reporting
Hobbies
- Organizing community outreach and fundraising initiatives through female band, Brigid. Have raised funds and awareness for many local non-profits, including Colchester Sexual Assault Centre, Maggie's Place Family Resource Centre, Mi'kmaq Family Healing Centre, Third Place Transition House, and CALA.
Timeline
Assistant Manager
Long & McQuade Musical Instruments
11.2022 - Current
Lesson Coordinator
Long & McQuade Musical Instruments
07.2021 - Current
Customer Service Representative
MAX Arts. Athletics. Wellness
09.2012 - 12.2014
Private Music Teacher
Glinz Studio Singers
01.2010 - 06.2022
Bachelor of Education -
Memorial University of Newfoundland
Bachelor of Music - Vocal Performance, Minor in Biology
Mount Allison University
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