Sarah McKernan
Ottawa,Canada
Summary
Detail-oriented and results-driven Project Manager/Coordinator with experience supporting and leading large-scale public sector and infrastructure projects valued up to $30M. Strong background in project planning, stakeholder management, budget and progress tracking, and training/deployment coordination. Known for clear communication, process adherence (ITIL), and the ability to manage multiple priorities in fast-paced environments while maintaining high service and delivery standards.
Overview
6
6
years of professional experience
Work History
Project Manager
Bell Canada
Ottawa, Canada
04.2020 - 03.2021
- Managed the City of Ottawa LRT Phase 2 contract, supporting infrastructure delivery and stakeholder requirements.
- Oversaw the build-out of a major public library at LeBreton Flats, ensuring schedule alignment and milestone completion.
- Tracked project progress, risks, and budget forecasts in collaboration with the Program Manager.
- Coordinated cross-functional teams and external stakeholders to support timelines, approvals, and deliverables.
- Supported governance reporting by providing status updates, tracking issues, and documenting next steps to ensure accountability.
- Project Value: $30M
Project Coordinator
Transport Canada
, Canada
06.2016 - 03.2017
- Authored two technical documents for the customer online payment service: a customer-facing user guide and an internal adoption and operations guide for departmental groups.
- Coordinated training initiatives to ensure employees were prepared for software deployments and system upgrades.
- Supported project execution using ITIL processes and maintained alignment with service management standards.
- Utilized HP tracking tools to monitor progress, changes, and task completion.
- Coordinated and attended client meetings; documented requirements, action items, and follow-up schedules.
- Supported the MS Office 2013 upgrade deployment affecting 3,000+ users, including scheduling, training delivery, and communications.
- Tracked training adoption and produced charts/usage metrics to report progress and effectiveness.
- Assisted the Project Manager with day-to-day planning, risk/issue tracking, and stakeholder updates.
- Delivered presentations to employees on technology deployments, new tools, and training opportunities.
- Project Value: $2M
Management Assistant
Enterprise Rent-A-Car
, Canada
03.2015 - 06.2016
- Coordinated daily rental operations, supporting branch workflow, vehicle availability, scheduling, and customer service execution.
- Supported coordination between customer reservations, fleet logistics, and branch staff to ensure smooth service delivery.
- Managed documentation, customer agreements, and compliance requirements while maintaining accuracy and consistency.
- Assisted with organizing vehicle turnaround schedules, including cleaning, inspections, repairs, and reallocation to meet demand.
- Maintained records and contributed to reporting on inventory utilization, customer satisfaction metrics, and operational performance.
- Communicated with customers and internal teams to resolve issues efficiently, ensuring a high standard of service.
- Supported management with administrative tasks, calendar coordination, staffing coverage, and operational planning.
- Helped onboard and train new employees on branch processes, documentation standards, and customer service expectations.
Education
Liberal Arts Diploma -
Augustine College
01.2017
Bachelor of Social Science (Honours) - Criminology, Women’s Studies, and Law
University of Ottawa
01.2014
Skills
- Project Coordination & Execution
- Stakeholder Management
- Training & Deployment Support
- Budget & Schedule Tracking
- Status Reporting & Documentation
- ITIL Process Alignment
- Risk & Issue Management
- Cross-Functional Communication
- Microsoft Office (Advanced)
Languages
English
Professional
French
Professional
Timeline
Project Manager
Bell Canada
04.2020 - 03.2021
Project Coordinator
Transport Canada
06.2016 - 03.2017
Management Assistant
Enterprise Rent-A-Car
03.2015 - 06.2016
Liberal Arts Diploma -
Augustine College
Bachelor of Social Science (Honours) - Criminology, Women’s Studies, and Law
University of Ottawa