Sarah McFarlane-Bowes
Ancaster,ON
Summary
Experienced caseworker with extensive knowledge of patient support programs. Known for effectively managing large caseloads and handling complex reimbursement issues. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
7
7
years of professional experience
Work History
Caseworker
Innomar Strategies - Cencora
04.2021 - Current
- Assisted with training new team members to help them transition to their new roles, providing guidance on best practices and procedures
- Mentors existing team members with complex reimbursement, insurance, special authorization investigation and appeal processes using insights gained from case management experiences
- Provides telephone support for patients regarding funding and access issues, including private, public and special access programs
- Administers and adheres to case management protocols, including clinical monitoring, data collection, ongoing patient follow ups, compliance, and therapy disruption/discontinuation
- Participated in team workshops to help expand knowledge on caseworkers' day to day tasks
- Generates drug orders using the program database and ensures pertinent information is relayed to the pharmacy or warehouse
- Establishes trusting relationships with clients, fostering open communication and rapport building
- Submits Adverse Event reports to the Pharmacovigilance department accurately and promptly according to client deadlines
Administration and Copay Assistant
Innomar Strategies - Cencora
06.2018 - 03.2021
- Developed and sustained positive relationships with clients and teammates to enhance productivity and meet deadlines
- Entered copayment requests for patients, pharmacies, and physicians for programs that offered copayment assistance and reviewed insurance in patient files to ensure appropriate billing submissions via the client's database
- Gathered information from various sources to produce reports when necessary
- Reviewed incoming and outgoing documents, corrected copayment issues and handled correspondence according to SOP guidelines and policies
- Cooperated and coordinated with program managers to ensure Key Performance Indicators were reached
Education
Advanced Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
Hamilton04-2018
College Diploma - Medical Office Administration
Mohawk College of Applied Arts And Technology
Hamilton04-2012
Skills
- Adaptability
- Organizational
- Problem-solving
- Analytical
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Interpersonal skills
- Written and Oral Communication
- Documentation
Timeline
Caseworker
Innomar Strategies - Cencora
04.2021 - Current
Administration and Copay Assistant
Innomar Strategies - Cencora
06.2018 - 03.2021
Advanced Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
College Diploma - Medical Office Administration
Mohawk College of Applied Arts And Technology
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