Sarah McCallum
Campbell River,BC
Summary
Professional, prepared administrative professional with strong experience managing registration processes and maintaining accurate records. Skilled in data entry, customer service, and handling confidential information. Highly reliable team collaborator, adaptable to changing needs, and focused on achieving results. Known for strong organizational skills, effective communication, and proactive approach to problem-solving. Looking to achieve part to full time position with Campbell River Hospital Registration Clerk.
Overview
7
7
years of professional experience
Work History
Registration Clerk
VIHA
Campbell River, BC
01.2026 - Current
- Assisted in maintaining accurate records, contributing to efficient hospital administration and data management.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Utilized office management software to record and track patient information.
- Utilized Citrix and Cerner applications software to provide secure virtualized access to Electronic Health Records allowing access to patient data from any location and device.
- Checking patients in using a Citrix-based hospital system ( PM Office, First Net, Capacity Management, Scheduling Appointment, and Revenue Cycle.)
- Locate Patient: Search for the patient using their Medical Record Number (MRN), name, or date of birth.
- Appointment View: Navigate to the scheduling or appointment book module.
- Check-In/Arrival: Select the patient's appointment and click the "Check-In" or "Arrive" button.
- Verify Information: Confirm demographic, insurance, and contact information with the patient.
- Verifying Information on slates when making up surgical charts for patients arriving for surgeries.
- Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.
- Registered and verified patient records before triage with most up-to-date information.
- Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with medical staff.
- Completed registration paperwork, verifying accurate patient information.
Health Records Clerk
VIHA
Campbell River, BC
11.2025 - Current
- Processed and organized health records for efficient retrieval and accuracy.
- Assisted in maintaining patient confidentiality and compliance with privacy regulations.
- Utilized electronic health record systems to update patient information promptly.
- Coordinated with healthcare professionals to resolve discrepancies in medical documentation.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical charts on daily slates to be sent to proper units ie: Surgeries.
- Assisted in patients charts being returned, tracked, documented and filed in correct area in the Health Records department.
- Assisted in preparation of medical reports for external parties.
Mental Health and Substance Use Admisistraion
VIHA
Campbell River, BC
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Booking Doctors appointments through outlook calendar.
- Learned and adapted quickly to new technology and software applications.
- Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
Bookkeeper / Office Administrator
We Wai Kai Nation Healing Society
Campbell River, BC
06.2019 - 11.2024
- Managed accounts payable and receivable processes, ensuring timely transactions and record accuracy.
- Reconciled bank statements with ledgers to maintain financial integrity and compliance.
- Prepared detailed financial reports for management review, facilitating informed decision-making.
- Implemented improved bookkeeping procedures, enhancing efficiency and reducing discrepancies.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Completed tax forms in compliance with legal regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
Post-Graduate Certificate - Office Administration
Discovery Community College
Campbell River, BC12-2022
Post-Graduate Certificate - Office Administration
Discovery Community College
Campbell River, BC12-2022
Post Graduate Certificate - Computerized Business Applications
Discovery Community College
Campbell River, BC12-2022
Post-Degree Certificate - Accounting And Finance
Discovery Community College
Campbell River, BC12-2022
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Medical terminology
- Healthcare experience
- Appointment scheduling
- Client relationships
- Patient discharging
- Multitasking Abilities
- Excellent communication
- Team collaboration
Timeline
Registration Clerk
VIHA
01.2026 - Current
Health Records Clerk
VIHA
11.2025 - Current
Mental Health and Substance Use Admisistraion
VIHA
10.2025 - Current
Bookkeeper / Office Administrator
We Wai Kai Nation Healing Society
06.2019 - 11.2024
Post-Graduate Certificate - Office Administration
Discovery Community College
Post-Graduate Certificate - Office Administration
Discovery Community College
Post Graduate Certificate - Computerized Business Applications
Discovery Community College
Post-Degree Certificate - Accounting And Finance
Discovery Community College