Summary
Overview
Work History
Skills
Languages
References
Work Availability
Certification
Accomplishments
Websites

SARAH MATHIEU

Pembroke,ON
Play by the rules, but be ferocious.
Phil Knight

Summary

Energetic professional with a proven track record in team leadership and operational oversight. Recognized for fostering positive team dynamics, and driving organizations toward ambitious goals. Expertise in problem-solving, effective communication, and strong leadership fuels a culture of empowerment and collaboration. Aiming to leverage these skills to further enhance organizational success.

Overview

12
12
years of professional experience

Work History

Wireless Supervisor, Wireless Consultant

Staples
Pembroke, ON
06.2023 - 03.2025
  • Enabled customers to reach their objectives by sharing knowledge of current wireless technology products, services, and trends.
  • Collaborated with management to set and achieve daily financial and nonfinancial targets.
  • Worked closely with leadership to define and accomplish both immediate and future targets for the wireless division.
  • Aligned team on store financial success with wireless department's performance.
  • Fostered a selling culture among associates to consistently reach sales goals.
  • Promoted overall customer service by assisting both customers and associates throughout the entire store while not occupied with wireless kiosk duties.
  • Successfully addressed and escalated customer concerns as needed.
  • Conducted follow-up calls to gather feedback from clients on sales.

Wireless Sales Associate

OSL Retail Services Inc.
Pembroke, ON
06.2018 - 12.2019
  • Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
  • Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Stayed current on industry trends, competitive offerings, promotions and pricing structures.
  • Processed customer transactions accurately using the point-of-sale system.
  • Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.

Team Lead, CSR

Alpine Access
Pembroke, ON
06.2013 - 04.2018
  • Provided support and coaching to improve the competencies of approximately 25 to 30 agents.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Live listening and call support for my team, as well as live call support site-wide via Adobe Connect rooms.
  • Held weekly team meetings to discuss metrics, successes, improvements, and action plans.
  • Held regular one-on-one coaching sessions with my team to encourage personal development.
  • Gained entry to customer accounts after proper authentication.
  • Engaged with customers effectively, addressing their needs, and resolving issues promptly.

Skills

  • Collaborative Leadership Skills
  • Team Skill Enhancement
  • Supportive Engagement
  • Performance Metrics Evaluation
  • Conflict Resolution Strategies
  • Commitment to Continuous Improvement
  • Effective Goal Planning
  • Understanding of Regulatory Compliance
  • Inventory Tracking
  • Sales Projection Analysis
  • Effective Prospect Development
  • Relationship Building Expertise
  • Strong Verbal and Written Communication
  • Telecommunications Expertise
  • Mobile device management
  • Versatile in Meeting New Challenges
  • Task Prioritization Skills
  • Sales and Client Relations
  • Commitment to Customer Satisfaction
  • Customer Interaction via Calls
  • Point Of Sale Transaction Management

Languages

English
Native/ Bilingual
French
Professional

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Smart Serve Certified - 2008

Accomplishments

  • Supervised a team of up to 30 staff members.
  • Achieved company targets by completing weekly team meetings and one-on-ones with accuracy and efficiency.
  • Collaborated with store staff in the development of our company's launch
  • Achieved metrics through effectively helping with coaching and training.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Websites

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SARAH MATHIEU