Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Lujan

San Bernardino

Summary

Dynamic professional with a proven track record at The Home Depot, excelling in customer relationship management and complex problem-solving. Leveraged customer service expertise and POS system operation skills to exceed sales targets and enhance customer satisfaction. Known for exceptional attention to detail and the ability to build lasting relationships, significantly improving client engagement and loyalty.

Overview

Work History

Pro Associate

The Home Depot Store Support Center
  • Analyzed customer feedback to identify areas for service improvement.
  • Streamlined documentation processes to support accurate record-keeping.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Utilized analysis to predict client needs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

Customer Service Representative

The Home Depot
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier

Michael's Arts and Crafts
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Redlands Adult School
Redlands, CA
06.2005

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Work Planning and Prioritization
  • Oral communication
  • Product knowledge
  • Issue resolution
  • Order fulfillment
  • Product merchandising
  • Customer relationship management (CRM)
  • POS system operation
  • Point of sale operation
  • Problem-solving
  • Multitasking and organization

Timeline

Pro Associate

The Home Depot Store Support Center

Customer Service Representative

The Home Depot

Cashier

Michael's Arts and Crafts

High School Diploma -

Redlands Adult School

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Sarah Lujan