Sarah Lucenay
Summary
Over 9 years of experience in customer service, emphasizing attention to detail and commitment to safety and guest satisfaction. Skilled in chemical training, cash handling, and bilingual communication in English and French. Proven ability to proactively identify and address customer needs, enhancing overall experiences. Consistently maintains high standards of cleanliness and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dietary Aide
Extendicare - Mapleview
Sault Ste. Marie, ON
10.2024 - Current
- Prepared nutritious meals following dietary guidelines for residents.
- Served meals and snacks to residents in a timely manner, ensuring satisfaction.
- Conveyed resident dietary preferences to kitchen staff to enhance meal customization.
- Trained new dietary aides on procedures and best practices to ensure high standards.
- Set up trays and food service carts to deliver food to residents.
- Maintained cleanliness and organization of kitchen and dining areas.
- Followed dietary procedures in accordance with established policies.
Pilot Flying J
Lead Cashier
Sault Ste. Marie, ON
04.2022 - 06.2024
- Supervised daily cash register operations and managed cash handling procedures.
- Trained new cashiers on customer service best practices and register systems.
- Assisted customers with transactions, ensuring a positive shopping experience.
- Resolved customer complaints, contributing to strong store reputation for service quality.
- Handled escalated customer service issues professionally and courteously.
- Monitored inventory levels, promptly reporting discrepancies to management to ensure accurate stock levels.
- Maintained cleanliness and organization of the checkout area and surrounding space.
- Learned roles of other departments to provide effective coverage and maintain smooth store operations.
Chartwell Collegiate Heights Retirement Residence
Guest Attendant & Dietary Aide
Sault Ste. Marie, ON
08.2019 - 03.2024
- Relayed resident dietary preferences to kitchen staff to ensure personalized meal service.
- Set up trays and food service carts to deliver food to residents.
- Executed daily tasks with precision to support operational efficiency.
- Conducted routine cleaning tasks, including sweeping, dishwashing, and countertop sanitizing, to maintain cleanliness standards.
- Cleaned and sanitized kitchen equipment and surfaces.
- Followed dietary procedures in accordance with established policies.
- Maintained a safe working environment by following all safety protocols.
Education
High School Diploma -
Sir James Dunn
Sault Ste. Marie, ON06-2008
Skills
- Food service management
- Meal planning assistance
- Nutritional guidelines
- Hygiene practices
- Health and safety compliance
- Dietary preference communication
- PPE-Chemical Training
- POS system knowledge
- Organizational skills
- Training and mentoring
- Customer service
Languages
English
Professional
French
Professional
Certification
- First Aide Certificate
- Food Handlers Certification
Timeline
Dietary Aide
Extendicare - Mapleview
10.2024 - Current
Pilot Flying J
Lead Cashier
04.2022 - 06.2024
Chartwell Collegiate Heights Retirement Residence
Guest Attendant & Dietary Aide
08.2019 - 03.2024
High School Diploma -
Sir James Dunn