Sarah Luccitti
Fernie,BC
Summary
Experienced hospitality worker with over 10 years' experience and a double bachelor's degree in International Tourism and Hotel Management and Human Resource Management. Ability to assist in running a busy venue, events and managing staff. Confident, adaptable, knowledgeable, and responsible, the perfect candidate for hospitality venues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Fernie Taphouse
10.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with multiple POS system to place orders, manage bills, and handle complimentary items
- Average net sales of $1500
- Worked at multiple events from small meetings to larger music acts by serving, bartending and closing the events
Server
Altitude Restaurant
07.2023 - 10.2023
- Breakfast, lunch and dinner service of up to 500 guests
- Thorough understanding of menu to explain and comprehend what international guests need
- Provided food and drink recommendations to match guests needs and likings
- Balancing high quality service between all customers whilst going the extra mile for hotel guests
- Promoting daily drink specials to Increase drink sales
- Average net sales of $1500
- Assisted supervisors with service flow and to reduce wait times
- Trained on surrounding nature and wildlife to discuss and inform guests
Server/Bartender/Hostess
The Woods restaurant
11.2022 - 04.2023
- Fine dining service - Customer service - anticipating guest needs, responding promptly to guest concerns and requests - Food and wine pairing specific to Canadian wines in the region - Building rapport to ensure positive guest engagement - Opening and closing responsibilities including balancing tills - Cleaning and organising bar and venue to increase functionality for service - Handing/resolving customer service issues - Managing guest wait times efficiently
Senior Server/Hostess
Hot Shott
01.2016 - 09.2022
- Leading team and ensuring positive guest engagement - Opening and closing responsibilities including balancing tills - Training FOH staff on the established performance standards - Handing/resolving customer service issues - Cash handling during service and closing - Person in charge in absence of manager - Organising break times for staff - Discussing with chefs and managers on the service issues, customer feedback and food quality - Access to manager password to change pricing and fix service issues - Confident with Kounta POS
Teaching Assistant
Ivydale Primary School
01.2017 - 01.2019
- Responsible for teaching phonics lessons daily for a year - Group and individual targeted skill work - Teaching after school netball training for a term - Marking assessment/homework - Preparing learning and revision materials - Managing pupils' behaviour in and outside classroom - Learning techniques for SEN students
Banquet Server
The Dorchester
01.2017 - 01.2019
- Trained upwards of 20 new staff on the correct serving style and procedures - Set up necessary arrangements for dinner service of weddings, birthdays, and special events of up to 500 guests - Delivered excellent customer service by interacting with guests in an attentive and friendly manner - Interacted with high-profile guests - Served food, alcoholic and non-alcoholic beverages for various events including private penthouse functions - Cleaned venue and assisted beverage inventory/storage at the end of the night - Expanded my knowledge on 5-star service outside of Australia
Banquets Server
Palazzo Versace
01.2015 - 01.2017
- Helped plan/co-ordinate successful conferences, weddings, charities, birthdays, and children's events to satisfactory results - Clean and close all banquet events whilst preparing for next events - Work with managers/co-workers to ensure timely service - Responsible for VIP guests and ensure their orders are correctly delivered e.g., Wedding party - Ensure buffets and food/beverage stations are labeled correctly - Discussing with chefs and managers on the service issues, customer feedback and food quality
Server
Paradise Resort
01.2014 - 01.2015
- Consistent with sequent and standard of service - Expanded interpersonal skills through working with adults and children - Worked in a fast-paced environment and satisfied performance requirements - Successfully handling customer complaints independently - Developed patience and understanding around dealing with guests and coworkers from different cultures
Food Server
Subway
01.2013 - 01.2014
- Satisfied food and beverage handling requirements through training - Opening and closing responsibilities including handling cash - Responsibility of keeping specific areas clean and tidy - Learning and being successful at handling upset guests
Food Server
Baskin Robbins
01.2012 - 01.2013
- Satisfied food and beverage handling requirements - Opening and closing responsibilities at a young age - Developed interpersonal skills from interacting with customers from a young age - Communicated with customers constantly in a professional manner - Abiding to correct cleaning and hygiene policies and procedures
Education
Bachelor of International Tourism and Hotel Management/Bachelor of Business (Human Resource Management) -
Griffith University
Gold Coast, Australia01.2022
Trinity Lutheran College
01.2013
Skills
- EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS
- ATTENTION TO DETAIL
- CONFIDENT LEADER
- TEAM ORIENTATED
- POLICY AND PROCEDURE ADHERANCE
- CONFLICT RESOLUTION SKILLS
- EXCELLENT MEMORIZATION
Certification
- Griffith Award for Academic Excellence 2021/2022
- Serving it Right/Pro Serve
- Drivers license
- Certificate 3 in Hospitality
References
References available upon request.
Timeline
Server
Fernie Taphouse
10.2023 - Current
Server
Altitude Restaurant
07.2023 - 10.2023
Server/Bartender/Hostess
The Woods restaurant
11.2022 - 04.2023
Teaching Assistant
Ivydale Primary School
01.2017 - 01.2019
Banquet Server
The Dorchester
01.2017 - 01.2019
Senior Server/Hostess
Hot Shott
01.2016 - 09.2022
Banquets Server
Palazzo Versace
01.2015 - 01.2017
Server
Paradise Resort
01.2014 - 01.2015
Food Server
Subway
01.2013 - 01.2014
Food Server
Baskin Robbins
01.2012 - 01.2013
Bachelor of International Tourism and Hotel Management/Bachelor of Business (Human Resource Management) -
Griffith University
Trinity Lutheran College
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