Managed caseload of individuals and families with history of chronic or episodic homelessness within a Housing First program.
Developed positive working relationships with community partners in order to coordinate service delivery, establishing shared goals and clear roles through case conferencing.
Responded to crisis situations while working with a diverse caseload of individuals and families dealing with complex housing barriers including mental health and addictions issues.
Engaged with clients in the community, including in shelters, drop-in centres, and within their homes.
Practiced unconditional positive regard for service users, working from a housing first, harm reduction, and trauma-informed framework.
Client Care Worker - Isolation
Wesley
Hamilton, Ontario
04.2021 - 05.2022
Supported homeless individuals who tested positive for COVID-19 in a residential environment to reduce transmission and improve health outcomes.
Collaborated with Public Health, the shelter system, and the Shelter Health Network to track, report, and isolate new cases.
Supported clients in making and working towards harm reduction goals, providing safer use supplies, managed alcohol, and safe supply through partnership with Shelter Health doctors.
Responded to variety of interpersonal, physical and mental health crises experienced by individuals living in this short-term isolation environment with other COVID positive individuals.