Sarah-Lina Kourdes
Brampton,ON
Overview
2
2
years of professional experience
Work History
Sales Associate
JD Sports
03.2023 - 09.2023
- Greeted customers warmly and offered assistance in finding needed merchandise.
- Completed merchandise floor set according to visual standards and directives.
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Supported cashiers and customers, using both communication and interpersonal skills to foster positive customer satisfaction.
- Answered over 50 customer phone calls per day to address concerns and questions.
- Alerted supervisors regarding safety and security issues.
Cashier
Popeyes
01.2022 - 09.2022
- Greeted customers with prompt and friendly service.
- Kept up high pace to minimize customer wait times at checkout increasing sales by 10%.
- Adhered to cash handling policies and procedures in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Resolved conflicts with customers and looked for opportunities
- Worked flexible schedule and extra shifts to meet business needs
Education
Bachelor of Arts - Psychology
University of Waterloo
Waterloo, ON06.2027
Skills
- Interpersonal skills
- Problem-solving
- Customer service
- Ethics
- Research
- Microsoft office (excel,word,powerpoint)
- Organized
Extracurriculars
Ultimate Frisbee intramurals
- Plan, schedule, and coordinate various intramural sports events and leagues.
- Promote intramural programs to encourage participation among students, employees, or community members.
Psych undergrad student society
- Foster collaboration with psychology faculty to create a supportive learning environment and address any issues or concerns that students may have.
- Plan and execute events such as seminars, workshops, guest lectures, and social gatherings to enhance the academic and social experiences of psychology undergraduates.
Languages
English
Timeline
Sales Associate
JD Sports
03.2023 - 09.2023
Cashier
Popeyes
01.2022 - 09.2022
Bachelor of Arts - Psychology
University of Waterloo
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