Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Lentinello

Toronto,ON

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

17
17
years of professional experience

Work History

Juice and Fitness Owner

Bella Juice And Fitness
05.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Event Planner

Designs By Bellarina
06.2013 - 04.2019
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
  • Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
  • Established working relationships with clients by organizing various events.
  • Recruited trained, and managed volunteer teams to provide additional support during large-scale events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Trained and supervised event staff to complete tasks on time.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Produced concept plans for high-profile corporate meetings and events.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Monitored and controlled event expenditures to meet budgets.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.

Receptionist Administrator

Kitchen Designz
09.2009 - 02.2012
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Interceded between employees during arguments and diffused tense situations.

Airport Customer Service Agent

Virgin America
10.2009 - 11.2010
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Receptionist

LaZBoy Furniture Gallery
09.2007 - 03.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

No Degree - Business Communitca

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON

High School Diploma -

Holy Trinity
Oakville
06.2007

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Business Management
  • Strategic Planning
  • Negotiation
  • Administrative Oversight
  • Product branding
  • Budget Development
  • Partnership Development
  • Issue Resolution
  • Purchasing and planning
  • Start-Up Operations
  • Effective leader

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Juice and Fitness Owner

Bella Juice And Fitness
05.2019 - Current

Event Planner

Designs By Bellarina
06.2013 - 04.2019

Airport Customer Service Agent

Virgin America
10.2009 - 11.2010

Receptionist Administrator

Kitchen Designz
09.2009 - 02.2012

Receptionist

LaZBoy Furniture Gallery
09.2007 - 03.2010

No Degree - Business Communitca

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

Holy Trinity

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Sarah Lentinello