Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sarah LeMon

Ottawa,Canada

Summary

Results-driven operations manager with 5+ years of experience in diverse startup and small-to-medium businesses. Known for a scrappy and motivated approach, I excel at developing and implementing effective forecasting, customer management, and project management systems. My track record includes optimizing processes to enhance efficiency, fostering strong team collaboration, and driving operational excellence.

Overview

12
12
years of professional experience

Work History

Operations Manager

Hookdeck
08.2023 - 10.2024
  • Oversaw daily operations at Hookdeck, ensuring smooth workflow and managing a team of contractors to enhance performance, implement strategic operational initiatives, and maintain a high level of customer service. This resulted in an NRR of 139%, while optimizing operational efficiency and cost-effectiveness.
  • Contributed to increasing ARR by 108% within 10 months through targeted sales strategies and process improvements.
  • Developed and implemented a 24-month financial forecast to effectively manage company net burn and runway, ensuring sustainable growth and informed strategic decision-making.

Strategy & Ops Mentee

The Commons
05.2023 - 12.2023
  • Acquire proficiency in SQL, Excel/Sheets, and various BI/data visualization tools, such as Google BigQuery, Redash, and Tableau.
  • Engage in a comprehensive data analysis project in collaboration with a team, under the guidance of experienced mentors.
  • Develop and present strategic recommendations to senior stakeholders following intensive data analysis.

Business Operations Manager

CCX Technologies
Ottawa, Canada
06.2019 - 10.2023
  • Led the development and implementation of a precise forecasting system that enhanced customer demand predictions and inventory requirement estimations.
  • Introduced a tailored inventory management system, improving real-time tracking and responsiveness to customer needs.
  • Oversaw the launch of a warehouse management system, boosting efficiency and accuracy in inventory oversight.
  • Coordinated with vendors and suppliers to ensure timely delivery and maintain product quality.
  • Established a budgeting framework that optimized cash flow and reduced year-to-date overhead expenditures.

Order Manager

Satcom Direct
Ottawa, Canada
11.2017 - 06.2019
  • Supervised the management of an average of 75 daily orders, successfully adhering to customer deadlines and bolstering client satisfaction.
  • Led a team of order administrators, focusing on their training and development to enhance customer service standards.
  • Initiated process improvements that increased order processing accuracy and reduced time spent by 15%, while also streamlining procedures to decrease customer support inquiries.
  • Established a customer feedback system that significantly improved client satisfaction and retention by fostering a culture of continuous improvement.

Order Administrator

Satcom Direct
Ottawa, Canada
02.2017 - 11.2017
  • Oversaw comprehensive order process, from receipt to delivery, ensuring seamless operations.
  • Fostered cross-departmental collaboration with sales, marketing, and supply chain teams to guarantee timely order fulfillment.
  • Implemented and maintained a customer order database for efficient order tracking, while also managing supplier relations and stock levels.

Operations Assistant

O'Farrell Financial Services
Ottawa, Canada
08.2015 - 02.2017
  • Developed and implemented innovative customer service strategies in a small, family-owned business in a tight-knit community, increasing satisfaction by building strong relationships with key stakeholders.
  • Coordinated with financial institutions and local vendors to ensure smooth operations.
  • Provided clients with financial education, empowering them to make informed decisions within the small-town context.

Account Manager

E.R Horizon Distribution
Ottawa, Canada
04.2013 - 07.2016
  • Developed an e-commerce platform that expanded operations and drove growth.
  • Built strong relationships with local retailers, contributing to increased profitability.
  • Negotiated distribution agreements to ensure consistent product availability and streamline the supply chain.
  • Analyzed sales, inventory, and customer data to enhance sales strategies.
  • Created and executed marketing campaigns to reach new customers and generate business opportunities.
  • Increased brand visibility and market presence by representing the company at industry trade shows.
  • Used customer feedback and data to develop targeted marketing initiatives, boosting repeat business.

Education

Honours BCom - option in Finance, Business Administration

University of Ottawa
Ottawa

Professional Certificate Program - Enterprise Sales

Queen's University

Yellow Belt - Lean Six Sigma

Six Sigma Global Institute

Skills

  • Finance
  • Business Operations
  • Leadership
  • Budgeting
  • Data Analysis
  • SQL
  • Excel
  • Customer Service
  • Project Management
  • Analytical Skills
  • Budgeting and Financial Planning
  • Strategic Planning

Timeline

Operations Manager

Hookdeck
08.2023 - 10.2024

Strategy & Ops Mentee

The Commons
05.2023 - 12.2023

Business Operations Manager

CCX Technologies
06.2019 - 10.2023

Order Manager

Satcom Direct
11.2017 - 06.2019

Order Administrator

Satcom Direct
02.2017 - 11.2017

Operations Assistant

O'Farrell Financial Services
08.2015 - 02.2017

Account Manager

E.R Horizon Distribution
04.2013 - 07.2016

Honours BCom - option in Finance, Business Administration

University of Ottawa

Professional Certificate Program - Enterprise Sales

Queen's University

Yellow Belt - Lean Six Sigma

Six Sigma Global Institute

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Sarah LeMon