sarah lee
Edmonton,AB
Summary
Dynamic sales associate with a proven track record at Sportchek, excelling in customer service and cash handling. Leveraged strong communication skills and product knowledge to boost sales by 15%. Adept at resolving conflicts and enhancing customer loyalty through empathy and professionalism. Skilled in POS systems and inventory management, ensuring seamless operations and customer satisfaction.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Cashier/sales
Those Litte Donuts( K - Days )
Edmonton, AB
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Collaborated with team members to ensure timely service during peak hours.
Cashier/sales
The Lemon Hut(the Edmonton Indy)
Edmonton, AB
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions
- Answered questions about store policies and addressed customer concerns.
- Encouraged customers to make additional purchases by highlighting current deals
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Event Promoter
The Ranch
Edmonton, AB
05.2017 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate information
- Increased sales of promotional items by informing customers correctly
- Maintained knowledge of current promotions and sales
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-person or by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Coordinated event promotions and events to drive store traffic and increase sales volumes
- Participated in team meetings and training sessions regularly for continuous professional development within the industry
- Developed new client relationships by actively engaging in public
Event Promoter
Knoxvilles Tavern
Edmonton, AB
05.2017 - 12.2022
- Developed promotional materials to enhance event visibility and engagement.
- Engaged with attendees to create a welcoming atmosphere and gather feedback.
- Implemented social media strategies to increase event attendance and brand awareness.
- Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.
- Boosted ticket sales through targeted social media campaigns and email marketing efforts.
- Managed event logistics, ensuring smooth operations and a positive experience for guests.
- Attracted top-quality talent to perform at events by cultivating relationships with artists and agents in the entertainment industry.
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Greeted event participants and provided engaging experience.
- Engaged social media influencers to collaborate on partnerships.
- Increased event attendance by strategically selecting venues and marketing events through various channels.
- Optimized event layouts and floor plans to maximize space usage and promote efficient traffic flow
- Organized profitable fundraising events by securing donations from local businesses and community partners as well as soliciting individual contributions from supporters.
- Analyzed post-event feedback to identify areas for improvement in future promotions and overall event execution.
- Enhanced guest satisfaction through effective communication with staff members during the planning process and on the day of the event.
Cashier/sales Associate
Ardene
Edmonton, AB
07.2016 - 12.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Handled merchandise restocking, ensuring shelves remained well-stocked and appealing.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the store.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced shopping experience, provided product information and location assistance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted customers in product selection
- Maintained knowledge of current promotions and sales
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized merchandise displays to optimize store layout and visibility of products.
- Monitored customers for signs of security concerns and escalated issues.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer complaints with patience and understanding
- Participated in team meetings and training sessions regularly for continuous professional development
- Managed returns, exchanges and refunds in accordance with store policies
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers
- Rotated stock and restocked shelves to maintain product availability and store appearance
Cashier/sales Associate
Sportchek
Edmonton, AB
04.2010 - 12.2012
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled merchandise restocking, ensuring shelves remained well-stocked and appealing.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Collaborated with team members to improve store organization and presentation.
- Resolved customer complaints promptly, contributing to positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Pharmaceutical Medicine
Ross Shepherd High School
Edmonton, ABSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
Payment collection
Refund handling
Guest inquiries
ID verification
Attention to detail
Inventory management
Currency counting
Order packaging
Decision making aptitude
Sales expertise
Daily reporting
Retail merchandising
Product recommendations
Drawer balancing
Returns processing
Purchase assistance
Point-of-sale system operation
Loss prevention
Identification checks
Loyalty program promotion
Sales techniques
Multitasking and organization
Organizational growth
Empathy and patience
Clear communication
Inventory restocking
Complaint resolution
Credit card processing
Languages
English
Full Professional
First aid
First aid and whmis certified
Accomplishments
Completed Whmis and first aid training with certificates
Certification
WHMIS
FIRST AID
Timeline
Event Promoter
The Ranch
05.2017 - 12.2022
Event Promoter
Knoxvilles Tavern
05.2017 - 12.2022
Cashier/sales Associate
Ardene
07.2016 - 12.2016
Cashier/sales Associate
Sportchek
04.2010 - 12.2012
Cashier/sales
Those Litte Donuts( K - Days )
Cashier/sales
The Lemon Hut(the Edmonton Indy)
No Degree - Pharmaceutical Medicine
Ross Shepherd High School