Sarah Lazzarino
Toronto,ON
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Organized and dependable while simultaneously successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Librarian Assistant
Toronto Public Library
02.2016 - 05.2024
- Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.
- Collaborated with fellow staff members to develop engaging library programming and events for diverse audiences.
- Promoted digital literacy among library users through one-on-one technology assistance sessions.
- Participated in ongoing professional development to stay current on trends and best practices in library services.
- Facilitated smooth operations during busy periods by effectively coordinating work schedules and task distribution among team members.
- Upheld strict standards of confidentiality when handling patron information in accordance with data privacy regulations.
- Fortified relationships with community partners by actively participating in outreach events and representing the library at local functions.
- Marketed library's many services to visitors and patrons through active communication.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Collected fees, fines and donations for balanced library finances.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Answered patron questions in-person or by phone regarding library services and resources.
Education
Bachelor of Social Work -
Toronto Metropolitan University
Toronto, ON07.2024
Skills
- Goal Setting
- Interpersonal Skills
- Relationship Building
- Decision-Making
- Adaptability and Flexibility
- Active Listening
- Critical Thinking
- Excellent Communication
Volunteer Experience
- Tri-Mentoring Program, Toronto, ON, 09/2020, 02/2021, Supported 2nd year students through their courses while providing insight to networking.
- V1 Church, New York, USA, 08/2021, 01/2022, Facilitated Global Lobby while developing leadership skills internationally with an emphasis on team building and how to properly oversee others while championing their growth.
Timeline
Librarian Assistant
Toronto Public Library
02.2016 - 05.2024
Bachelor of Social Work -
Toronto Metropolitan University
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